Nicole Burgio
Saint Charles,MO
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
15
15
years of professional experience
Work History
Owner
Mom With a Mop Cleaning Service, LLC
Saint Charles, MISSOURI
04.2022 - Current
- Ensured compliance with local, state, and federal regulations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
Account Representative
Health Care Billing of St. Charles
Saint Charles, Missouri
06.2010 - 04.2022
- Prepared and distributed reports on sales activity, accounts status and possible issues to management.
- Educated clients on industry trends and how products and services can address their specific challenges.
- Ensured compliance with company policies and industry regulations.
- Conducted regular follow-up with clients to ensure satisfaction and identify additional needs.
- Implemented process improvements resulting in increased efficiency.
- Managed accounts receivable including collections from delinquent accounts.
- Actively participated in weekly team meetings to discuss progress on projects.
- Recognized security risks to properly handle situations.
Education
Certificate - Medical Coding And Billing
Sanford Brown College
St. Charles, Missouri 08-2006
High School Diploma -
Francis Howell North High School
St. Charles, Missouri 08-2003
Skills
- Marketing tactics
- Social media control
- Business development
- Crisis management
- Hiring and staffing
- Small business operations
- Key partnership cultivation
- Staff management
- Human resources
- Staff hiring
- Verbal and written communication
- Product branding
- Business launch
- Business planning
- Sales management
- Client service
Timeline
Owner
Mom With a Mop Cleaning Service, LLC
04.2022 - Current
Account Representative
Health Care Billing of St. Charles
06.2010 - 04.2022
Certificate - Medical Coding And Billing
Sanford Brown College
High School Diploma -
Francis Howell North High School
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