Ashley Owens
Los Lunas
Summary
Dynamic and customer-focused professional with extensive experience in fast-paced environments, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through quality assurance and relationship building, while training staff to improve performance. Skilled in verbal communication and adept at managing time and care.
Overview
11
11
years of professional experience
Work History
Respiratory Therapy Student
Cental New Mexico Community College
09.2024 - Current
- Graduating in December 2025
- Assessed, diagnosed, and treated breathing issues.
- Informed patients, family members and other healthcare personnel how to properly use respiratory care equipment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bakery Clerk
Smith's Food and Drug
11.2024 - Current
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
ClickList Associate
Smith's Food and Drug
06.2022 - 11.2024
- Interacted with guests in friendly and knowledgeable way.
- Managed time and efficiency in a fast-paced environment.
- Followed sheets to pull out correct items and correct quantities of merchandise.
Bartender/Server
Applebee's Grill + Bar
10.2018 - 10.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Service Deli Clerk
Smith's Food and Drug
08.2016 - 07.2018
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Customer Service Representative
Pizza 9
10.2014 - 03.2016
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Applied Science - Respiratory Therapy
Central New Mexico Community College
Albuquerque, NM12-2025
Associate of Applied Science - Health Sciences
Central New Mexico Community College
Albuquerque, NM12-2025
High School Diploma -
Valencia High School
Los Lunas, NM05-2016
Skills
- Hospitality service expertise
- Punctual and reliable
- Successful patient care
- Relationship building
- Customer inquiries
- Verbal and written communication
- Quality assurance
- Team collaboration
Accomplishments
Basic Life Support (BLS)
Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS)
Neonatal Resuscitation Program (NRP)
Awards
- Corey Sufrin Award
- Customer Service Representative of the Year
Clinical Experience
Currently have 660 clinical hours
Have precepted at SRMC, VA, UNM, Lovelace Women's, Lovelace Downtown, Kindred, HME, and Presbyterian
Skills include:
- Patient assessment
- Nebulizer, MDI, DPI administration
- Mechanical Ventilation care, checks, and changes
- V60 care, checks, and changes
- Tracheostomy care
- Extubation
- Intubation assists
- Critical care transports
Timeline
Bakery Clerk
Smith's Food and Drug
11.2024 - Current
Respiratory Therapy Student
Cental New Mexico Community College
09.2024 - Current
ClickList Associate
Smith's Food and Drug
06.2022 - 11.2024
Bartender/Server
Applebee's Grill + Bar
10.2018 - 10.2021
Service Deli Clerk
Smith's Food and Drug
08.2016 - 07.2018
Customer Service Representative
Pizza 9
10.2014 - 03.2016
Associate of Applied Science - Respiratory Therapy
Central New Mexico Community College
Associate of Applied Science - Health Sciences
Central New Mexico Community College
High School Diploma -
Valencia High School