ASHLEY OWENS
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service
Geico
- Explained billing details to customers, processed payments, and resolved billing disputes.
- Reviewed and clarified the terms and conditions of homeowner contracts with customers.
- Contacted mortgage companies to address and settle discrepancies in escrow accounts.
- Prepared and sent documentation verifying insurance coverage to customers and mortgage companies.
Assistant Store Manager
Ross Dress for Less
08.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies, loss prevention, and merchandising standards.
- Oversaw cash handling, payroll, and scheduling to maintain financial accuracy and optimize labor costs.
- Managed inventory levels, coordinated restocking, and implemented shrink reduction strategies to minimize loss.
- Resolved escalated customer concerns and supported the store manager with performance evaluations and staff development.
Area Supervisor
Ross Dress for Less
03.2023 - 08.2024
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members to enhance performance and service quality.
- Implemented visual merchandising strategies to enhance store presentation and customer experience.
M.O.D Plus
Ross Dress for Less
11.2021 - 03.2023
- Ensured a clean and organized store environment by performing regular cleaning tasks and restocking shelves.
- Efficiently processed customer transactions and returns, providing excellent customer service and resolving any issues.
- Conducted training sessions for new staff on cash register operations, stocking procedures, and fitting room management.
- Retrieved and organized merchandise from the stock room to ensure the sales floor was well-stocked and presentable.
Store Associate
Steve Madden
10.2020 - 03.2021
- Ensured a clean and organized store environment by performing regular cleaning tasks and restocking shelves.
- Efficiently processed customer transactions and returns, providing excellent customer service and resolving any issues.
- Conducted training sessions for new staff on cash register operations, stocking procedures, and fitting room management.
- Retrieved and organized merchandise from the stock room to ensure the sales floor was well-stocked and presentable.
M.O.D Plus
Ross Dress for Less
11.2012 - 03.2018
- Maintaining store appearance by cleaning and restocking
- Handling customer returns and purchasing
- Training employees on the cash register, stocking and fitting room
- Bringing merchandise out of the stock room
Education
High School Diploma -
Bayside High School
06.2012
Skills
- Customer service oversight
- Client relations and customer service
- Customer service standards
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Assistant Store Manager
Ross Dress for Less
08.2024 - Current
Area Supervisor
Ross Dress for Less
03.2023 - 08.2024
M.O.D Plus
Ross Dress for Less
11.2021 - 03.2023
Store Associate
Steve Madden
10.2020 - 03.2021
M.O.D Plus
Ross Dress for Less
11.2012 - 03.2018
Customer Service
Geico
High School Diploma -
Bayside High School