Ashley Paige Mitchell
Lambert,MS
Summary
- Highly motivated pharmacy technician with extensive pharmacy laboratory training and Solid foundation in prescription processing and filling, interacting with customers and developing strong patient relationships, pharmaceutical calculations and pharmacy procedures. Success Profile
- In good standing with The Mississippi Board of Pharmacy.
- Prescription filling training.
- Data input entry.
- Updating medical records.
- Proficient typing skills.
- Retail pharmacy procedure knowledge.
- Pharmacy law knowledge.
- Medication inventory purchasing, receiving and returns management.
- Accurate prescription drug labeling.
- HIPAA compliance.
- Good communication skills, both written and verbal.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
People’s Pharmacy
Sardis, MS
09.2024 - 04.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Fred's Pharmacy
Sardis, Mississippi
10.2014 - 01.2018
- Properly filled and dispensed numerous amounts of prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Regularly stocked shelves, rotated stock and checked for expired medications
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Completed new and updated patient profiles, including lists of patient medications
- Prepackaged bulk medicines filled bottles with prescribed medications and affixed correct labels
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Reconstituted oral liquids
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Assisted the pharmacist with checking in and pricing drug orders, third party transactions and relevant paperwork
- Hand counted control medications twice, measured liquids and reconstituted antibiotics
- Completed accurate cycle counts, inventory management and will-calls for customers.
Teacher
Kiddie Korner Daycare
Batesville, Mississippi
05.2023 - 07.2024
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Supervised after school activities such as clubs or sports teams.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Developed and implemented lesson plans based on curriculum objectives.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Pharmacy Technician
CVS Pharmacy
Oxford, MS
08.2021 - 05.2022
- Properly filled and dispensed numerous amounts of prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Regularly stocked shelves, rotated stock and checked for expired medications
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels
- Completed new and updated patient profiles, including lists of patient medications
- Prepackaged bulk medicines filled bottles with prescribed medications and affixed correct labels
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Reconstituted oral liquids.
Teacher
Kiddie Korner Learning Center
Batesville, MS
11.2018 - 09.2021
- Plan both long- and short-range activities in accordance with curriculum objectives developmentally appropriate practices and program philosophy
- Report progress of children to parents in bi-annual reports and through parent-teacher conferences
- Supervise two assistants two aides and two parent volunteers in the classroom
- Complete bi-annual assessment of children's development
- Keep accident reports anecdotal records and progress statements
- Fed and diapered children according to schedule
- Tracked and completed daily charts and reports for the children
- Maintained a positive and a collaborative attitude
- Brought a personal creative touch to the classroom including decorating posting evidence of engagements connecting with parents and staff.
Education
Associates Degree -
Northwest Community College
Oxford, MSHigh School Diploma -
Pensacola Christian Academy
Pensacola, FLSkills
- Solid foundation in prescription processing and filling
- Interacting with customers and developing strong patient relationships
- Pharmaceutical calculations and pharmacy procedures
- Prescription filling training
- Data input entry
- Updating medical records
- Proficient typing skills
- Retail pharmacy procedure knowledge
- Pharmacy law knowledge
- Medication inventory purchasing, receiving, and returns management
- Accurate prescription drug labeling
- HIPAA compliance
- Good communication skills, both written and verbal
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Team collaboration
- Insurance billing
- Answering customer questions
- Patient confidentiality
- Medication dispensing
- Insurance verification
- HIPAA
- Pharmacy and customer records management
- Pharmacy law compliance
- Healthcare regulations
- Medicare and medicaid process
- Verifying orders
- Receiving incoming supplies
- Updating medication histories
- FDA drug safety guidelines
- Patient education and counseling
- New hire onboarding
- FDA and HIPAA compliance
- Resolving customer issues
- Insurance reconciliation
- Data entry
Licenseandcertification
The Mississippi State Board of Pharmacy, Registered Pharmacy Technician License
Successprofile
- In good standing with The Mississippi Board of Pharmacy.
- Prescription filling training.
- Data input entry.
- Updating medical records.
- Proficient typing skills.
- Retail pharmacy procedure knowledge.
- Pharmacy law knowledge.
- Medication inventory purchasing, receiving and returns management.
- Accurate prescription drug labeling.
- HIPAA compliance.
- Good communication skills, both written and verbal.
References
Available upon request.
Timeline
Pharmacy Technician
People’s Pharmacy
09.2024 - 04.2025
Teacher
Kiddie Korner Daycare
05.2023 - 07.2024
Pharmacy Technician
CVS Pharmacy
08.2021 - 05.2022
Teacher
Kiddie Korner Learning Center
11.2018 - 09.2021
Pharmacy Technician
Fred's Pharmacy
10.2014 - 01.2018
Associates Degree -
Northwest Community College
High School Diploma -
Pensacola Christian Academy