Ashley Palafox
Baldwin Park,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
California State University Public Safety
08.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, screened and routed incoming calls.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about the campus, parking, and emergency protocols.
Eagle Patrol Lead
California State University Public Safety
01.2023 - Current
- Secured premises and classrooms by patrolling property.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Served as initial contact for campus visitors and provided directions to specific buildings and events.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Documented safety and security incidents using preset guidelines and methods.
- Notified police, fire department and emergency services of on-campus incidents.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Bachelor of Science - Criminal Justice/ Minor: Chicano Latino Studies
California State University - Los Angeles
Los Angeles, CA05.2024
Skills
- Excellent Communication
- Multitasking and Organization
- Customer Service
- Word Processing
- Multi-Line Phone Systems
- Attention to Detail
- Listening Skills
- Time Management
- Problem-Solving Skills
Timeline
Front Desk Assistant
California State University Public Safety
08.2023 - Current
Eagle Patrol Lead
California State University Public Safety
01.2023 - Current
Bachelor of Science - Criminal Justice/ Minor: Chicano Latino Studies
California State University - Los Angeles
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