Ashley Palafox
Baldwin Park,CA
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
California State University Public Safety
08.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of the surrounding area to offer guests information about the campus, parking, and emergency protocols.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Eagle Patrol Lead
California State University Public Safety
01.2023 - Current
- Secured premises and classrooms by patrolling property.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Served as initial contact for campus visitors and provided directions to specific buildings and events.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Documented safety and security incidents using preset guidelines and methods.
Education
Master of Arts - Public Administration
California State University - Los Angeles
Los Angeles, CA05.2026
Bachelor of Science - Criminal Justice/ Minor: Chicano Latino Studies
California State University - Los Angeles
Los Angeles, CA05.2024
Skills
- Excellent Communication
- Multitasking and Organization
- Customer Service
- Microsoft Office
- Multi-Line Phone Systems
- Attention to Detail
- Listening Skills
- Time Management
- Problem-Solving Skills
- Problem-solving skills
Timeline
Front Desk Assistant
California State University Public Safety
08.2023 - Current
Eagle Patrol Lead
California State University Public Safety
01.2023 - Current
Master of Arts - Public Administration
California State University - Los Angeles
Bachelor of Science - Criminal Justice/ Minor: Chicano Latino Studies
California State University - Los Angeles
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