Overview
Work History
Education
Skills
Timeline
Generic

Ashley Palafox

Baldwin Park,CA

Overview

1
1
year of professional experience

Work History

Front Desk Assistant

California State University Public Safety
08.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of the surrounding area to offer guests information about the campus, parking, and emergency protocols.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Eagle Patrol Lead

California State University Public Safety
01.2023 - Current
  • Secured premises and classrooms by patrolling property.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Served as initial contact for campus visitors and provided directions to specific buildings and events.
  • Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
  • Documented safety and security incidents using preset guidelines and methods.

Education

Master of Arts - Public Administration

California State University - Los Angeles
Los Angeles, CA
05.2026

Bachelor of Science - Criminal Justice/ Minor: Chicano Latino Studies

California State University - Los Angeles
Los Angeles, CA
05.2024

Skills

  • Excellent Communication
  • Multitasking and Organization
  • Customer Service
  • Microsoft Office
  • Multi-Line Phone Systems
  • Attention to Detail
  • Listening Skills
  • Time Management
  • Problem-Solving Skills
  • Problem-solving skills

Timeline

Front Desk Assistant

California State University Public Safety
08.2023 - Current

Eagle Patrol Lead

California State University Public Safety
01.2023 - Current

Master of Arts - Public Administration

California State University - Los Angeles

Bachelor of Science - Criminal Justice/ Minor: Chicano Latino Studies

California State University - Los Angeles

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Ashley Palafox