Ashley Palermo
Erie,PA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Director
Palermo Ex Inc
Erie , PA
08.2010 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Inventoried and ordered supplies for office.
- Composed correspondence, reports and meeting notes.
- Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
- Monitored office equipment and scheduled repairs.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
Surgical Assistant
Armanini, Kolodychak, & Basile L.L.P
Erie, PA
06.2022 - 08.2023
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Maintained sterile environment in the operating room during surgical procedures.
- Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
- Gathered and passed instruments to surgeon during operation.
- Kept accurate records of all supplies used during surgeries.
- Monitored patient vital signs and reported changes to the medical team as necessary.
- Transported patients to recovery area after completion of surgery.
- Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
- Administered medications as prescribed by physician or nurse practitioner prior to surgery.
- Prepared specimens for laboratory analysis according to established protocols and guidelines.
- Ensured that all necessary documents were completed accurately before each procedure.
- Provided emotional support to family members before, during, and after surgery.
- Confirmed proper functioning of equipment prior to use in order to avoid complications during operations.
- Reviewed patient charts prior to surgery in order to be aware of their conditions or allergies.
- Performed other duties as assigned by supervisor or physician such as stocking supplies or restocking OR rooms after use.
- Assisted surgeons in variety of minor and major surgical procedures.
Office Assistant II
Greenfield Internal Medicine
Erie, PA
07.2020 - 05.2022
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Maintained business records by updating customer information.
- Answered approximately 55 phone calls daily and pleasantly welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Routed agreements, contracts and invoices to correct recipients.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Created and executed daily bank deposits.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Office Assistant
NuCo2
Wattsburg, PA
09.1998 - 07.2020
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Made orders for new office supplies based on demand and budgetary restraints.
- Maintained business records by updating customer information.
- Updated financial, customer and business records in company databases.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Coordinated itineraries and appointments to improve office operations.
- Served as central point of contact for outside vendors and assisted with negotiations.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Sent invoices to customers and made follow-up phone calls.
Administrative Secretary
Barber National Institute - Main Campus East Enterance
Erie, PA
10.2018 - 04.2020
- Received and routed incoming calls and correspondence to promote timely communication.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Directed clients and guests to correct departments, rooms and staff members.
- Guided administrative and professional staff through computer and software problems.
- Made travel arrangements and reservations.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Obtained scanned records and uploaded to database.
- Oversaw office inventory and timely reordering of supplies.
Sales Representative
Dial America
Erie, PA
02.2005 - 07.2010
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Developed key customer relationships to increase sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stayed up to date on company products and services to support sales objectives.
- Continuously met sales goals via strategic prospecting.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Education
Associate of Science -
American National University
Lexington, KY12.2023
High School Diploma -
Seneca High School
Erie Pa06.2006
Skills
- Mail Sorting and Distribution
- Organizing and Categorizing
- Verbal and Written Communication
- Prioritizing Work
- Data Entry
- Business Writing
- Calendar Management
- Scheduling Meetings
- Customer Service
- Documentation and Reporting
- Time Management
- Excel Spreadsheets
- Appointment Scheduling
- Meeting Planning
- Microsoft Office
- Executive Presentation Development
- QuickBooks Expert
- Outgoing Mail Preparation
- Multitasking and Prioritization
- Problem-Solving
- Self-Motivated
- Team Collaboration
- Problem Solving
- Editing and Proofreading
- Google Drive
- Reliable and Punctual
- Creative Thinking
Certification
- Certified through American Heart Association CPR & First Aid Emergency Cardiovascular Care.
Timeline
Surgical Assistant
Armanini, Kolodychak, & Basile L.L.P
06.2022 - 08.2023
Office Assistant II
Greenfield Internal Medicine
07.2020 - 05.2022
Administrative Secretary
Barber National Institute - Main Campus East Enterance
10.2018 - 04.2020
Administrative Assistant to the Director
Palermo Ex Inc
08.2010 - Current
Sales Representative
Dial America
02.2005 - 07.2010
Office Assistant
NuCo2
09.1998 - 07.2020
Associate of Science -
American National University
High School Diploma -
Seneca High School