Ashley Palma
Surprise,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Access Service Representative
Banner Health
Sun City West, AZ
09.2021 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Promoted a positive hospital image through exceptional customer service during initial contact with patients.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel, on multiple phone lines. With training on a phone system, Genesys.
- Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
- Admission account status changes and authorizations.
- Verification of benefits and authorization requirements.
- Experience in creating new accounts for direct admits into multiple facilities. Also understanding the admission process for said accounts.
- Knowledge in applications: Cerner, Med Series 4, Experian, Capacity Management and Central Logic.
- Background of OB, Inpatient, Outpatient, and Emergency Department registration and processes.
Grocery Clerk
WinCo Foods
Surprise, AZ
11.2018 - 08.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Operated cash register to accurately process and record customer payments.
- Expedited customer transactions by accurately scanning items and processing various payment methods.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored self-checkout systems and provided help in resolving complex problems.
Crew Member
Wendy's
Surprise, AZ
05.2017 - 10.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Willow Canyon High School
Surprise, AZ05.2018
Skills
- Healthcare Systems Knowledge
- Insurance Verification
- Eligibility Determination
- Information Collection
- Fee Collection
- Customer Service
- Problem-Solving
- Multitasking and Organization
Timeline
Patient Access Service Representative
Banner Health
09.2021 - Current
Grocery Clerk
WinCo Foods
11.2018 - 08.2021
Crew Member
Wendy's
05.2017 - 10.2018
High School Diploma -
Willow Canyon High School