Trinika Owens
St Louis,MO
Summary
Detail-oriented professional with extensive experience in healthcare and customer service. Proficient in problem-solving, multitasking, and team collaboration, contributing to streamlined operations and enhanced patient satisfaction in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Patient Access Service Representative
SSM Health Saint Louis University Hospital
04.2025 - Current
- Assisted patients with registration and appointment scheduling using electronic health record systems.
- Verified insurance information to ensure accurate billing and reduce claim denials.
- Responded to patient inquiries, providing clear information on services and procedures.
- Collaborated with clinical staff to streamline patient check-in processes and enhance workflow efficiency.
- Managed patient records, ensuring compliance with privacy regulations and organizational policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Lead Store Associate
Cashmere Cleaners
01.2023 - 03.2025
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Sorted and categorized clothing based on fabric type and cleaning requirements.
- Assisted customers with inquiries and provided recommendations on garment care.
- Trained new staff on equipment operation and safety protocols, improving team performance.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Open and closed Stores
- Properly tagged garments
Pallet Jack Operator
Temp Agency
06.2022 - 12.2022
- Operated pallet jacks to transport goods efficiently throughout warehouse.
- Maintained safety protocols during loading and unloading processes.
- Conducted regular equipment inspections to ensure operational reliability.
- Collaborated with team members to streamline inventory management practices.
- Assisted in training new staff on safe pallet jack operation techniques.
- Transported products with electric pallet jack to prepare for shipping.
- Verified label displays for accuracy of box content.
Remote Claims Representative
UnitedHealth Group
08.2009 - 11.2019
- Examine submitted claims for accuracy, completeness, and compliance with benefit rules. Identify discrepancies, coding errors, or missing information.
- checking claim status, submitting or updating claims, and resolving payment issues
- confirming member coverage, copays, coinsurance, and deductibles
- Educate providers on UnitedHealthcare’s policies, procedures, and programs, including eligibility, billing, payments, authorizations, and benefit information.
- Maintain accurate records of all provider interactions and communications; adhere to HIPAA and company confidentiality policies.
- Handle 100-140 inbound calls in a timely and accurate manner
Loan Appraiser
Wells Fargo
01.2007 - 06.2009
- Evaluated property values using comprehensive market analysis and appraisal methodologies.
- Collaborated with mortgage underwriters to ensure accurate loan evaluations and risk assessments.
- Collaborated with loan officers and underwriters for seamless communication and efficient loan processing.
- Optimized turnaround times through effective prioritization of high-priority assignments based on client needs.
Personal Banker
U.S. Bank
04.1999 - 11.2006
- Processed loan applications, ensuring compliance with bank policies and regulations.
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Open and close accounts
- cross-sell products like credit cards, •loans, and investment services Ira's CD's ect
- Process teller-related duties such as deposits, withdrawals, loan payments, Lockbox assistance
Education
High School Diploma -
Jennings High School
St Louis, MO05-1995
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Eligibility determination
- Healthcare systems
- Information collection
- Customer service
- Problem-solving
- Multitasking and organization
- Team collaboration
- Financial Services
Remote Work
Bookkeeping
Financial Report Writing
Accounts
Third -party insurance claims, medical billing/ follow-up
Proficienct in knowledge of (CPT & ICD), & insurance terminology
EPIC experience
Registration & Medicare knowledgeable
Timeline
Patient Access Service Representative
SSM Health Saint Louis University Hospital
04.2025 - Current
Lead Store Associate
Cashmere Cleaners
01.2023 - 03.2025
Pallet Jack Operator
Temp Agency
06.2022 - 12.2022
Remote Claims Representative
UnitedHealth Group
08.2009 - 11.2019
Loan Appraiser
Wells Fargo
01.2007 - 06.2009
Personal Banker
U.S. Bank
04.1999 - 11.2006
High School Diploma -
Jennings High School