Staci Blann
Paola,KS
Summary
Detail-Oriented Patient Access Representative with extensive medical services background and strong work ethic. Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
University Of Kansas Health System
12.2022 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Streamlined the admission process for enhanced patient experience and reduced wait times.
- Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Trained new staff on hospital processes and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
ER Patient Access Service Representative
University Of Kansas Health System
12.2022 - Current
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Streamlined the admission process for enhanced patient experience and reduced wait times.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Daycare Owner/Director
Kiddie Cove Daycare
08.2012 - 12.2022
- Improved daycare operations by implementing efficient scheduling and staff management practices.
- Enhanced parent satisfaction through open communication channels and regular updates on child progress.
- Developed curriculum for various age groups, ensuring appropriate educational and recreational activities.
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
- Streamlined administrative processes, enabling efficient record-keeping and billing systems.
- Conducted regular staff training sessions to ensure consistent implementation of best practices in early childhood education.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Pre Nursing
Neosho County Community College
Ottawa, KSHigh School Diploma -
Cassville High School
Cassville, MO05.2000
Skills
- EMR
- Patient Confidentiality
- Eligibility Determination
- Patient Registration
- Insurance Verification
- Patient Intake
- Medical Terminology
- Excellent Communication
Certification
5 star Customer Service Training 2023
CPI Training Certificate 2023
Patient Psychiatric Sitter Certification 2023
CPR Redcross & First Aid Certification 2022
N-95 Mask Certification
Timeline
Patient Access Service Representative
University Of Kansas Health System
12.2022 - Current
ER Patient Access Service Representative
University Of Kansas Health System
12.2022 - Current
Daycare Owner/Director
Kiddie Cove Daycare
08.2012 - 12.2022
No Degree - Pre Nursing
Neosho County Community College
High School Diploma -
Cassville High School
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