Arabia Mackey
Conifer Health
Lancaster,SC
1
Language
1
Certification
4
years of professional experience
Detail-oriented Patient Access Service Representative with proven expertise in insurance verification, patient registration, and customer service. Committed to enhancing patient experiences through efficient communication and problem-solving.
Work History
Patient Access Service Representative
4 Years- Facilitated patient registration processes, ensuring accurate demographic data entry and insurance verification.
- Managed incoming calls and inquiries, providing timely information to patients regarding services and appointments.
- Collaborated with healthcare providers to resolve patient access issues, enhancing overall patient experience.
- Streamlined check-in procedures through implementation of electronic health record systems, improving workflow efficiency.
- Trained new staff on protocols for patient access functions, fostering a knowledgeable team environment.
- Monitored and maintained compliance with HIPAA regulations during patient interactions and data management tasks.
- Developed materials for patient education on service offerings, increasing awareness and satisfaction levels.
- Enhanced appointment scheduling accuracy by adopting best practices in communication with clinical teams and patients.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
- Determined patient financial needs and referred eligible patients to proper counties, states, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical record.
- Contributed to the the reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
- Nurtured relationships with referring providers to maintain continuity of care for patients transitioning between services.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Fostered a culture of professionalism within the department, ensuring consistent adherence to established guidelines and policies.
- Expedited emergency registration procedures to facilitate immediate medical attention for critical cases.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Promoted a positive hospital image through exceptional customer service during initial contact with the patients.
- Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Contributed to continuous improvement initiatives within the department by participating in regular team meetings and offering constructive feedback on areas of potential growth.
- Supported hospital charity programs by screening eligible patients for financial assistance options.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Collaborated with multidisciplinary teams to ensure seamless delivery of care for optimal patient outcomes.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
High School Diploma
Skills
Patient registration
Insurance verification
Eligibility determination
Appointment scheduling
Patient intake
Insurance billing
Payment processing
Medical billing
Data management
Patient identity verification
Pre-admission requests
Referral coordination
Post-discharge care coordination
Electronic health records
EMR
Team support
Clinical documentation
Information collection
Data entry
Documentation and recordkeeping
Training coordination
Quality assurance
Problem-solving
Conflict resolution
Process improvement
Regulatory compliance
Policy understanding
Healthcare systems
Statistical data management
Financial procedures adherence
Resource allocation
Documentation and recordkeeping
Office administration
Team collaboration
Team leadership
Customer service
Customer follow-up
Patient education
Relationship building
Time management
Multitasking and organization
Attention to detail
Organizational skills
Adaptable and flexible
Reliability
Critical thinking
Effective communication
Active listening
Phone and email etiquette
Friendly and outgoing
Teamwork
Teamwork and collaboration
Issue resolution
Problem-solving abilities
EMR
Multitasking Abilities
Detail-oriented
Post-discharge care coordination
Complaint processing
EMR
Complaint processing
Adaptability
Data entry
Critical thinking
Organizational skills
Active listening
Adaptability and flexibility
Time management
Decision-making
Financial transactions
Detail-oriented
Clinical documentation
Administrative support
Documentation and recordkeeping
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
Certification
- CMAA - Certified Medical Administrative Assistant
- CPC-P - Certified Professional Coder-Payer
Languages
English
Professional Working
Timeline
Patient Access Service Representative
Conifer Health
07.2022 - CurrentRead More
Lancaster High School
High School Diploma
Read More