Bianca Ferrer
Brooklyn,NY
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
Nyu Langone
Brooklyn, NY
08.2020 - 10.2023
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Provided back-up coverage for other areas within Patient Access Services when needed.
- Responded promptly to customer inquiries related to account status or payment options via email or phone.
- Obtained informed consent and payment documentation from patients and filed in system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scanned documents into electronic medical records system.
- Followed up on unpaid claims in a timely manner.
- Collected co-pays and other payments from patients at time of service.
- Explained policies, procedures and services to patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified insurance coverage for services provided by the facility.
- Documented patient counters in hospital system and initiated follow-up actions.
Medical Receptionist
Parcare Urgent Care
Brooklyn, NY
06.2018 - 02.2020
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Interviewed patients to complete case histories and intake forms.
- Scheduled and confirmed patient appointments and consultations.
Pharmacy Clerk
CVS Pharmacy
Orlando, FL
08.2013 - 05.2016
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Greeted customers to determine wants or needs.
- Processed medical insurance claims to calculate copayments.
- Entered patient data into computer system to maintain accurate records.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Counted and balanced cashier drawers.
- Answered customer questions about prescribed and OTC medications.
- Checked expiration dates on prescription drugs to ensure potency.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05-2015
Skills
- EMR
- Information Collection
- Medical Terminology
- Eligibility Determination
- Multitasking and Organization
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Patient Registration
- Payment Processing
Certification
- BLS
Timeline
Patient Access Service Representative
Nyu Langone
08.2020 - 10.2023
Medical Receptionist
Parcare Urgent Care
06.2018 - 02.2020
Pharmacy Clerk
CVS Pharmacy
08.2013 - 05.2016
High School Diploma -
Lake Nona High School
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