Ashley Palomino
Brownsville,TX
Summary
Compassionate Patient Care Technician with HCA Healthcare Inc. skilled in vital signs monitoring and emergency response. Recognized for enhancing patient satisfaction through attentive care and effective communication. Proven ability to train new staff and streamline workflows, contributing to a collaborative environment while ensuring patient safety and comfort.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
HCA Healthcare Inc.
06.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
Laboratory Phlebotomist
HCA Healthcare Inc.
06.2021 - 05.2022
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
Sales Associate
Verizon Wireless
11.2019 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Nursing
Texas Southmost College
Brownsville, TX05-2027
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Phlebotomy techniques
- Emergency response
- EKG interpretation
- IV insertion
- Wound care
- Vital signs
- CPR/AED
- Patient care technician (PCT)
Timeline
Patient Care Technician
HCA Healthcare Inc.
06.2021 - Current
Laboratory Phlebotomist
HCA Healthcare Inc.
06.2021 - 05.2022
Sales Associate
Verizon Wireless
11.2019 - 03.2020
No Degree - Nursing
Texas Southmost College
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