Brad Walters
Beloit,WI
Summary
Bachelor of Arts degree holder with 16 years of combined experience in investigation, operations, maintenance, claims management, vendor coordination, and complex problem-solving resolution. Proven ability to coordinate vendors and multiple stakeholders, obtain and evaluate quotes, schedule management, and drive timely resolution of escalations. Strong background in financial analysis, negotiation, documentation and relationship management. Skilled at managing high-volume workloads, identifying process improvements, and ensuring work is completed within a timely manner and within policy protocols. with a proven record of accountability, sound judgement, and delivering results.
Overview
16
16
years of professional experience
Work History
Subrogation Claims Professional
Travelers Insurance Company
Brookfield, WI
09.2022 - Current
- Management of up to 250 active claims simultaneously, prioritizing competing demands while maintaining accuracy, deadlines, and quality work.
- Investigate complex claims to determine liability and identify appropriate resolution strategies.
- Coordinate with clients, legal teams, vendors, and other third parties to resolve complex issues and drive outcomes.
- Negotiate settlements to maximize appropriate recovery.
- Generation of $2.5m in recoveries annually.
- Recipient of multiple awards for customer service and teamwork.
Maintenance Worker
Rock County Maintenance Department
Janesville, WI
08.2020 - 09.2022
- Performed maintenance and repair activities on mechanical systems.
- Coordinated with vendors to schedule repairs, diagnostics, and required maintenance activities.
- Management of maintenance schedules.
- Troubleshooting equipment and implement repairs.
- Collaborated with team members to complete projects efficiently and effectively.
Police Officer
City of Kenosha Police Department
Kenosha, WI
02.2011 - 08.2020
- Conducted detailed investigations involving complex and time sensitive situations, gathering and analyzing information to determine appropriate courses of action.
- Prepare comprehensive reports and maintained accurate documentation in state regulations.
- Managed multiple priorities simultaneously while responding to changing circumstances.
- Coordinated with internal personnel, outside agencies, and members of the public to resolve complex issues.
- De-escalated conflicts and managed high-pressure situations with professionalism and sound judgement.
- Demonstrated accountability, attention to detail, and adherence to statutes.
Education
Bachelor of Arts - Criminal Justice
UW-Parkside
Kenosha, WISkills
- Vendor Coordination
- Schedule & Program Coordination
- Quote Acquisition and Evaluation
- Negotiation & Cost Analysis
- Financial Analysis & Recovery
- Process Improvement
- Relationship Management
- High-Volume Account Management
- Problem Solving & Analytical Thinking
- Technical Aptitude (Mechanical & Industrial Systems)
- Time Management & Organization
- Conflict Resolution
- Reporting & Documentation
Achievements
- Generated over $2.5M in recoveries annually demonstrating ability to influence outcomes and close financially impactful agreements.
- Two Time In-Synch Award nominee for exceptional customer service.
- Multi Time peer recognition award recipient
- Co-Chair Travelers Championship Planning Committee
- Beta Tester for Company Program Roll-out
Timeline
Subrogation Claims Professional
Travelers Insurance Company
09.2022 - Current
Maintenance Worker
Rock County Maintenance Department
08.2020 - 09.2022
Police Officer
City of Kenosha Police Department
02.2011 - 08.2020
Bachelor of Arts - Criminal Justice
UW-Parkside