Ashley Pappas
Taylor,MI
Summary
Dynamic clinic manager with a strong background in clinical management and administrative leadership. Successfully developed training materials and streamlined processes to enhance team efficiency and patient satisfaction, demonstrating a commitment to high-quality patient care.
Overview
7
7
years of professional experience
Work History
Clinic Manager
Medical Weightloss Clinic
Southgate, MI
03.2025 - Current
- Managed daily clinic operations, ensuring seamless patient flow and service delivery.
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Collaborated with healthcare professionals to coordinate patient care plans effectively.
- Developed training materials for staff onboarding, enhancing team productivity and efficiency.
- Evaluated patient feedback to identify areas for service improvement and enhance satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Licensed Real Estate Agent
Keller Williams
Troy, MI
10.2022 - Current
- Managed client relationships to facilitate successful transactions and enhance customer satisfaction.
- Conducted market analysis to identify trends and inform pricing strategies for listings.
- Negotiated contracts and agreements, ensuring compliance with legal standards and client needs.
- Developed marketing materials and campaigns to promote properties effectively across multiple platforms.
- Collaborated with mortgage lenders, inspectors, and appraisers to streamline transaction processes.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
Business Development Administrator
Lithia and Driveway
Sterling Heights, MI
05.2022 - 02.2025
- Coordinated cross-functional teams to streamline business development initiatives and enhance operational efficiency.
- Developed comprehensive market analysis reports to identify growth opportunities and inform strategic decision-making.
- Managed CRM systems to track leads, optimize client interactions, and support sales pipeline management.
- Trained new hires on best practices for business development, ensuring rapid integration into the company culture and successful performance outcomes.
- Facilitated training sessions for team members on best practices in business development processes and client engagement strategies.
Denial Specialist
Agile Health
Remote
03.2021 - 09.2021
- Analyzed and resolved denied claims, ensuring compliance with insurance regulations.
- Collaborated with cross-functional teams to streamline denial resolution processes.
- Developed training materials for staff on denial management best practices.
- Implemented process improvements that reduced claim denial rates significantly.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
Patient Account Specialist
Beaumont Health System
Southfield, MI
11.2018 - 02.2021
- Managed patient account inquiries, ensuring timely resolution of billing issues.
- Coordinated insurance verification processes to enhance patient service efficiency.
- Streamlined billing procedures, reducing discrepancies in patient accounts.
- Developed training materials for new hires, improving onboarding effectiveness.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Contacted patients after insurance was calculated to obtain payments.
Education
No Degree - Real Estate Salespersons Course
Michigan School of Real Estate
Southfield10-2022
High School Diploma -
Lee M Thurston High School
Redford, MI06-2004
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Operations management
- Employee recruitment
- Patient care coordination
- Critical thinking
- Staff management
Timeline
Clinic Manager
Medical Weightloss Clinic
03.2025 - Current
Licensed Real Estate Agent
Keller Williams
10.2022 - Current
Business Development Administrator
Lithia and Driveway
05.2022 - 02.2025
Denial Specialist
Agile Health
03.2021 - 09.2021
Patient Account Specialist
Beaumont Health System
11.2018 - 02.2021
No Degree - Real Estate Salespersons Course
Michigan School of Real Estate
High School Diploma -
Lee M Thurston High School