Ashley Pascual
Far Rockaway,NY
Summary
Proven leader with a track record of enhancing customer experience at Bonefish Grill through exceptional service and effective team coaching. Skilled in Microsoft and bilingual in Spanish. I excel in guest engagement and operational efficiency, significantly improving service quality and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Key/Server/Bartender
Bonefish Grill
05.2021 - Current
- Maintain high employment quality standards consistent with Bloomin' Brands policies
- Performing assigned pre-opening quality checks and review of staffing and station assignments
- Supporting and coaching the front-of-house staff in customer service
- Ability to balance the needs of the front- and back-of-house team members for smoother operations
- Performing table checks, and handling routine customer problems (re-cooks, comps, etc)
- Accurately collecting, tracking recording and distributing tip outs
- Planned and executed events, managing all aspects including ordering supplies.
- Proficient in all areas of the front-of-house functions
Assistant Manager
Sun And Surf Beach Club
06.2013 - 09.2020
- Managed a high-volume restaurant while maintaining a high standard of customer service
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created schedules, supervised shifts and trained new employees.
- Arranged and assisted with event preparation.
Guest Room Attendant
La Quinta
09.2019 - 01.2020
- Ensured that each room was clean and sanitized according to hotel standards.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Replenished all materials in the room within 30 minutes, guaranteed cleanliness and comfort in every room.
Shift Leader
Burger King
09.2016 - 05.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Science - Hospitality Management And Business Administration
SUNY College At Plattsburgh
Plattsburgh, NY05.2021
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Microsoft (Word, Office, Excel, PowerPoint)
- Social Media: Twitter, Facebook, TikTok, Instagram for marketing purposes
- Languages: Conversational Spanish
Timeline
Key/Server/Bartender
Bonefish Grill
05.2021 - Current
Guest Room Attendant
La Quinta
09.2019 - 01.2020
Shift Leader
Burger King
09.2016 - 05.2017
Assistant Manager
Sun And Surf Beach Club
06.2013 - 09.2020
Bachelor of Science - Hospitality Management And Business Administration
SUNY College At Plattsburgh