Ashley Patlan
Dallas,TX
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Malcom X Clinic. Skilled in HIPAA compliance and phlebotomy, coupled with innovative thinking and exceptional customer service. Excelled in patient scheduling and flow management, significantly improving clinic efficiency. Demonstrates a strong ability to address patient needs while maintaining operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Malcom X Clinic
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients.
- Answered telephone calls to offer office information, answer questions, and schedule appointments.
Medical Assistant Intern
Malcom X Clinic
10.2023 - 12.2023
- Maintained clean and safe clinic environment to prevent injuries.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Communicated with patients and families to answer questions and provide reassurance.
- Participated in rounds and team meetings to observe medical decision-making and learn.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Problem Solver
Amazon
12.2022 - 12.2023
- Examined packages and goods for damages.
- Recognize defective material and reported issues to management.
- Staged and sorted multiple types of product for loading to comply with preset instructions.
- Counted and stocked different types of merchandise to comply with regulations.
- Received deliveries, scanned packages, and updated orders in internal database to enable efficient order processing and fulfillment.
- Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain a good process flow.
Groomer
Rutherford Vet Hospital
01.2022 - 01.2023
- Assist veterinarian with patients
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
Education
No Degree - Medical Assisting
The College of Health Care Professions
Dallas, TX05.2024
High School Diploma -
Duncanville High School
Duncanville, TX05.2022
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Phlebotomy
- Patient-focused care
- Data Entry
- Procedure Assistance
- Patient Flow Management
- Creative solutions
- Innovative thinking
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Malcom X Clinic
01.2024 - Current
Medical Assistant Intern
Malcom X Clinic
10.2023 - 12.2023
Problem Solver
Amazon
12.2022 - 12.2023
Groomer
Rutherford Vet Hospital
01.2022 - 01.2023
No Degree - Medical Assisting
The College of Health Care Professions
High School Diploma -
Duncanville High School