Ashley Patton
Olympia Fields,IL
Summary
Passionate and dedicated individual with a strong background in customer facing roles as well as case management. Bringing valuable experience in addressing and resolving customers issues, with a deep commitment to advocating for and empowering marginalized populations. Seeking to apply my skills in a dynamic setting to make a positive impact on the lives of those in need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager - WIOA
Neighborhood Ministries
01.2024 - 10.2024
- Build long-term relationships with families, provide social services for 25+ cases, and coordinate with nonprofit agencies to ensure child welfare
- Identify resources and create support structures for families to obtain counseling services, transportation services, and assist with employment and education placement.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
CCR I
CVS Caremark
06.2023 - 09.2023
- Maintained accurate patient records and ensured compliance with HIPAA regulations
- Collaborated with medical staff to coordinate patients prescription needs and facilitate communication between healthcare team members and patients
- Processed medication orders and prescriptions accurately and efficiently
- Provided excellent customer service by answering questions and addressing concerns related to insurance coverage and medication shipments
Customer Service Representative
IntouchCX
04.2021 - 04.2023
- Managed a high volume of customer calls and emails daily, providing product information, resolving issues, and processing orders efficiently
- Demonstrated exceptional problem-solving skills by addressing customer concerns and complaints with a professional and empathetic approach
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Operations Manager
Eco Bliss Cleaning
02.2019 - 12.2023
- Led a team of 10 employees in day-to-day operations, resulting in a 15% increase in productivity and efficiency
- Managed vendor relationships and negotiations, resulting in cost savings and improved quality of production and services
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
US Army
05.2013 - 06.2015
- Completed rigorous physical training and combat simulations to maintain peak performance in high-stress environments
- Implemented strategic decision-making and successfully led team-based missions in challenging and dynamic situations
- Demonstrated adaptability, discipline, and resilience while serving in diverse operational environments
Education
Bachelor In Social Work - Social Work
Grand Canyon University
Phoenix, AZReal Estate -
Kaplan School Of Real Estate
03.2023
Skills
- Teamwork
- Communication
- Active Listening
- Data Entry
- Compassion
- Problem solving/Critical thinking
- Cultural Competency and Sensitivity
- Empathy
- Organization / Time Management
- Case documentation
- Assessment and Analytical Skills
- Goal setting / Strategic planning
Certification
- CPR/AED
- Therapeutic Crisis Intervention for Familes
Timeline
Case Manager - WIOA
Neighborhood Ministries
01.2024 - 10.2024
CCR I
CVS Caremark
06.2023 - 09.2023
Customer Service Representative
IntouchCX
04.2021 - 04.2023
Operations Manager
Eco Bliss Cleaning
02.2019 - 12.2023
US Army
05.2013 - 06.2015
Real Estate -
Kaplan School Of Real Estate
Bachelor In Social Work - Social Work
Grand Canyon University
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