Ashley Payne
Brooklyn,NY
Summary
To leverage over five years’ experience in a deadline-driven environment to quickly learn and grow in a career utilizing my skills and experience. Strong communication skills combined with the proven ability to build robust relationships and effectively manage competing demands result in the achievement of challenging goals. A highly motivated self-starter who is fully committed to proving myself in any industry.
Overview
6
6
years of professional experience
Work History
Senior Patient Care Coordinator
REPRODUCTIVE MEDICAL SERVICES OF NEW YORK
11.2021 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
Music Publishing Coordinator/ Release Planning
SONY MUSIC ENTERTAINMENT/ RED MUSIC
11.2018 - 05.2020
- Developed, managed and implemented business plan and communicated the company’s vision and goals to motivate teams
- Entered data into the company’s software system, enforcing strict security measures to protect confidential data
- Uploaded music files into 5 digital service providers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Associate
Nothing But Net/ Showroom
10.2017 - 11.2018
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
Education
Bachelor of Arts in Marketing/Communications -
University of Cincinnati
Cincinnati, OH06.2013
High School Diploma -
Pickerington high school north
Pickerington, OH06.2007
Skills
- Articulate Communication
- Claims Processing
- Office Administration
- HIPAA Compliance
- Patient Relations
- Appointment Scheduling
- Customer Service
- Product Knowledge
Timeline
Senior Patient Care Coordinator
REPRODUCTIVE MEDICAL SERVICES OF NEW YORK
11.2021 - Current
Music Publishing Coordinator/ Release Planning
SONY MUSIC ENTERTAINMENT/ RED MUSIC
11.2018 - 05.2020
Customer Service Associate
Nothing But Net/ Showroom
10.2017 - 11.2018
Bachelor of Arts in Marketing/Communications -
University of Cincinnati
High School Diploma -
Pickerington high school north
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