Laouratou Diallo
The Bronx,NY
Summary
Highly-motivated Patient Care Coordinator bringing demonstrated clinical and administrative knowledge. Proficiently handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Strong work ethic, adaptability, interpersonal, and cross-departmental skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Patient Care Coordinator
Weill Cornell Medicine
New York, NY
01.2023 - Current
- Assisted in coordinating patient care plans, including scheduling appointments and tests.
- Provided support and collaborated with nursing staff and physicians by addressing administrative questions, concerns, and issues related to patient care to provide comprehensive patient care.
- Performed administrative duties such as tracking medical supplies inventory levels and ordering additional supplies as needed.
- Processed patient intake information and updated medical records prior to treatment, maintaining accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Completed insurance verifications and prior authorizations for patients prior to their scheduled appointments.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
Medical Assistant
Manhattan Internal Medicine Associates
New York, NY
06.2021 - 06.2022
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, audiograms, and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted physicians with relaying laboratory results and information on the next steps required.
- Labeled and completed lab requisitions using ICD and CPT coding.
Education
Bachelor of Arts - Psychology
Hunter College - City University of New York
05-2023
Skills
- Patient Care and Scheduling Coordination
- Patient Outreach and Follow-Up
- Cross-Functional Teamwork
- Interdepartmental Collaboration
- Articulate Communication
- CRM Software
Certification
- Medical Administrative Assistant Certification
- BLS Certification
Timeline
Senior Patient Care Coordinator
Weill Cornell Medicine
01.2023 - Current
Medical Assistant
Manhattan Internal Medicine Associates
06.2021 - 06.2022
Bachelor of Arts - Psychology
Hunter College - City University of New York
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