Bernetta Coach
FEDERAL WAY,WA
Summary
Enthusiastic Senior Patient Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
24
24
years of professional experience
Work History
Senior Patient Care Coordinator
PROVIDENCE SWEDISH MEDICAL CENTER
05.2016 - Current
- Streamlined appointment scheduling for increased efficiency and reduced wait times
- Facilitated problem-solving among team members to address complex issues related to patient care coordination effectively.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Assisted in the development of departmental policies, procedures, and standards for improved patient care coordination.
- Collaborated closely with physicians regarding treatment plans, ensuring continuity of care and seamless transition between care providers.
- Increased patient retention by establishing strong relationships built on trust, empathy, and clear communication.
Patient Service Representative
Polyclinic
04.2004 - 05.2009
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Patient Intake Coordinator
Fertility And Endocrine Associates UWMC
03.2000 - 06.2004
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.
- Maintained accurate medical records, contributing to better-informed treatment decisions by healthcare providers.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Conducted pre-visit preparations such as obtaining necessary forms or documentation from patients or referring physicians ahead of scheduled appointments.
- Participated in continuous professional development opportunities to stay current on industry best practices for intake coordination roles in healthcare settings.
Education
No Degree - MEDICAL FRONT OFFICE
SEATTLE VOCATIONAL INST
Seattle, WA06.1994
Skills
- Scheduling Coordination
- Multitasking ability
- HIPAA Compliance
- Patient Safety
- Verbal and written communication
- Creative Problem-Solving
- Patient Education
- Patient Registration
- Insurance Verification
- Patient Care Coordination
- Medical Terminology
- Appointment Scheduling
- Payment Collection
- Epic Systems
- Customer Service
Timeline
Senior Patient Care Coordinator
PROVIDENCE SWEDISH MEDICAL CENTER
05.2016 - Current
Patient Service Representative
Polyclinic
04.2004 - 05.2009
Patient Intake Coordinator
Fertility And Endocrine Associates UWMC
03.2000 - 06.2004
No Degree - MEDICAL FRONT OFFICE
SEATTLE VOCATIONAL INST
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