Katie Larson
Kennewick
Summary
Senior patient care coordinator with extensive experience in care coordination, communication, and insurance verification. Proven success in improving patient satisfaction through effective problem-solving and collaboration with healthcare teams. I enjoy working independently or with a strong and competent team to provide the best care for patients and their family.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Patient Care Coordinator
Kadlec Medical Center
Richland
11.2017 - Current
- Coordinated intake processes for new patients, facilitating seamless transitions into care.
- Acted as a liaison between families, caregivers, patients, and healthcare providers involved in providing care.
- Assisted in coordinating patient care plans, including scheduling appointments and tests.
- Developed professional relationships with physicians and colleagues to enhance collaborative patient care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Guided patients in comprehending their care plans and healthcare options, ensuring informed decision-making.
Patient Care Coordinator
Trios Medical Group
Kennewick
09.2013 - 11.2017
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Managed patient appointments, optimizing scheduling and rescheduling to enhance patient access to care.
- Coordinated patient referrals to specialists and healthcare providers, facilitating timely access to necessary services.
- Maintained accurate records in electronic health systems, supporting seamless referral tracking and follow-up.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Patient Service Specialist
St. Mary's Medical Group
Walla Walla
06.2006 - 06.2013
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
- Cultivated positive relationships with patients, enhancing satisfaction scores and facilitating optimal care.
- Addressed and resolved patient concerns and complaints promptly, fostering trust and improving patient experience.
- Assisted in maintaining patient records and ensuring data accuracy in the system.
- Provided administrative support by preparing reports on scheduling activities, improving visibility into appointment trends.
Education
Office Assistant Certificate - Clerical
Walla Walla Community College
Walla Walla, WA05-2003
Skills
- Care coordination
- Patient intake management
- Electronic health record management
- EPIC charting
- Insurance verification
- Referral management
- Healthcare compliance
- Eligibility determination
- Registration management
- Appointment scheduling
- Data entry proficiency
- Call screening
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Customer service
- HIPAA compliance
- Medical terminology
- Insurance verification
- Electronic health records
- Appointment scheduling
Certification
- Certified Healthcare Access Associate
Timeline
Senior Patient Care Coordinator
Kadlec Medical Center
11.2017 - Current
Patient Care Coordinator
Trios Medical Group
09.2013 - 11.2017
Patient Service Specialist
St. Mary's Medical Group
06.2006 - 06.2013
Office Assistant Certificate - Clerical
Walla Walla Community College