Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Payne

Port Byron,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

Medic EMS
10.2018 - Current
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Maximized caller safety by providing clear instructions for emergency situations.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
  • Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
  • Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
  • Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
  • Read system maps and caller information, and documented details in system.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Kitchen Cook

Riverdale School District
01.2016 - Current
  • Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
  • Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.

Emergency Medical Technician

Genesis Health System
12.2005 - 03.2019
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
  • Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Handled patient transfers from one medical facility to another.

Waitress/cook

Purple Onion
07.1998 - 06.2006
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Education

Psychology

Black Hawk College
Moline, IL

EMT License - Emergency Medical Technician

Trinity School of EMS
Rock Island, IL

Skills

  • Stress Tolerance
  • Disaster Response
  • Call prioritization
  • Works Well Under Pressure
  • Problem-Solving
  • Basic life support understanding
  • Information intake
  • Decision-Making
  • Map reading skills
  • Computer Skills
  • EMS Dispatch
  • Critical Thinking
  • Active Listening
  • Data Entry
  • CPR and First Aid
  • Time management abilities

Certification

  • EMD - Emergency Medical Dispatch - Illinois and Iowa

• CPR/AED


• Illinois Food Handlers

References

Melinda Woods - 563-528-4625


Shelly Price - 309-830-6556


Kyle Beale - 563-639-4333


Katrina Neuleib - 563-854-2226


Bridgette Brown - 309-721-8552


Michael Wye - 563-275-0944

Timeline

911 Telecommunicator

Medic EMS
10.2018 - Current

Kitchen Cook

Riverdale School District
01.2016 - Current

Emergency Medical Technician

Genesis Health System
12.2005 - 03.2019

Waitress/cook

Purple Onion
07.1998 - 06.2006

Psychology

Black Hawk College

EMT License - Emergency Medical Technician

Trinity School of EMS
Ashley Payne