Ashley Pederson
Longview
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Cowlitz Family Health Center
Woodland, WA
11.2021 - Current
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and documentation.
- Trained new staff on operational procedures and customer service protocols for consistent patient support.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Receptionist
H&r Block
Longview, WA
01.2014 - 04.2021
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and tax professionals, enhancing workflow efficiency.
- Utilized H&R Block software to maintain accurate client records and manage data entry tasks.
- Trained new staff on front desk protocols and best practices for client interaction.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Lakeside Store
Cougar, Wa
05.2018 - 08.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to optimize store operations during peak hours.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Billing And Coding - Medical Billing And Coding
Carrington College
Portland, OR2018
High School Diploma -
Kelso High School
Kelso, WA06.2008
Skills
- Customer service
- Insurance verification
- Payment collection
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Verbal and written communication
- Phone etiquette
- Patient intake
- Clinical data entry
Timeline
Patient Service Representative
Cowlitz Family Health Center
11.2021 - Current
Cashier
Lakeside Store
05.2018 - 08.2018
Receptionist
H&r Block
01.2014 - 04.2021
Medical Billing And Coding - Medical Billing And Coding
Carrington College
High School Diploma -
Kelso High School