Ashley Pedroza
Roselle,NJ
Summary
Dynamic and results-oriented professional with extensive experience in food and beverage management, notably as a Banquet Captain at NJ Pac. Excelled in corporate event management and staff leadership, significantly enhancing team efficiency and event execution. Skilled in food safety and staff supervision, adept at elevating service standards and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Captain
NJ Pac
Newark, NJ
09.2023 - Current
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Liaised with kitchen staff to ensure timely and accurate food service during events.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Served food and beverages to customers.
Concessions Bartender
NJ Pac
Newark, NJ
02.2023 - Current
- Greeted customers and took orders for food and drinks.
- Maintained an organized workspace to ensure a smooth workflow.
- Assisted with setting up concession stands prior to events.
- Verified customer identification when serving alcoholic beverages.
- Ensured that all orders were accurate and served promptly.
- Kept track of inventory levels and restocked supplies as necessary.
- Provided excellent customer service by answering questions or addressing complaints in a timely manner.
- Followed health code regulations and ensured cleanliness of the concession area at all times.
- Prepared specialty cocktails, mixed drinks, and other beverages according to recipes.
- Demonstrated knowledge of beer, wine, spirits, and non-alcoholic beverage varieties.
- Restocked napkins, straws, cups, ensuring adequate supply throughout shifts.
- Communicated effectively with team members to coordinate efficient workflows.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Server
Nico Kitchen + Bar
Newark, NJ
02.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Account Administrator
Faps Inc.
Newark, NJ
04.2020 - 11.2022
- Performed daily reconciliation of accounts, ensuring accuracy and completeness of information.
- Developed and maintained relationships with clients to ensure successful account management.
- Created reports for upper management on financial performance and trends.
- Provided customer service by responding to inquiries from customers regarding their accounts.
- Investigated discrepancies between actual and expected results in financial records.
- Assisted with the development of new accounting procedures and systems to improve efficiency.
- Analyzed data to detect any irregularities or errors in the account administration process.
- Researched and resolved customer complaints concerning account issues.
- Maintained accurate records of transactions within assigned accounts.
- Prepared detailed reports outlining account activity for senior management review.
- Matched orders with invoices and recorded required information.
Education
Some College (No Degree) -
Union County College
Cranford, NJSkills
- Staff Leadership
- Portioning
- Portion Control
- Food procurement
- Corporate event management
- Venue procurement
- Food sanitation regulations
- Food safety knowledge
- Team member development
- Beverage management
- Banquet Setup
- Staff Supervision
Certification
Tips Certification
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Banquet Captain
NJ Pac
09.2023 - Current
Concessions Bartender
NJ Pac
02.2023 - Current
Server
Nico Kitchen + Bar
02.2022 - Current
Account Administrator
Faps Inc.
04.2020 - 11.2022
Some College (No Degree) -
Union County College