Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Penaloza

Rialto,CA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatcher

Voltage Towing
San Bernardino, CA
02.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of vehicles.
  • Directed dispatching, routing, and tracking of vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Babysitter

Gustavo Marte
San Bernardino, CA
05.2020 - Current
  • Played games, worked on puzzles, and read books to children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.

Customer Service Representative

LA Fitness
San Bernardino, CA
08.2024 - 11.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Greet and assist gym members, answer any questions, and provide information about gym services, memberships, and training.
  • Ensure cleanliness of the gym by wiping down machines, restocking supplies, and maintaining organized spaces.
  • Monitor gym equipment, report maintenance issues, and demonstrate proper use of equipment.
  • Prepared to respond to injuries, administer first aid and AED certified.

Sales Manager

Kore
Ontario, CA
09.2022 - 02.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Sales Associate

LIQ
Rancho Cucamonga, CA
08.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Warehouse Worker

Lifetime Brands
Rialto, CA
08.2021 - 08.2022
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Sales Associate

Monat
Miami, FL
01.2021 - 03.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

Business

Victor Valley College
Victorville, CA

Skills

  • Strong communication and problem solving skills
  • Ability to work in high pressure situations
  • Basic computer proficiency and experience with dispatch software
  • Knowledge of local geography and transportation routes
  • Ability to multitask and stay organized
  • Basic knowledge of fitness
  • Customer focused attitude
  • CPR/AED certification
  • Creativity skills

Certification

I am AED certified.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

LA Fitness
08.2024 - 11.2024

Dispatcher

Voltage Towing
02.2023 - Current

Sales Manager

Kore
09.2022 - 02.2023

Sales Associate

LIQ
08.2022 - 02.2023

Warehouse Worker

Lifetime Brands
08.2021 - 08.2022

Sales Associate

Monat
01.2021 - 03.2022

Babysitter

Gustavo Marte
05.2020 - Current

Business

Victor Valley College
Ashley Penaloza