Ashley Penaloza
Rialto,CA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
Voltage Towing
San Bernardino, CA
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of vehicles.
- Directed dispatching, routing, and tracking of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Babysitter
Gustavo Marte
San Bernardino, CA
05.2020 - Current
- Played games, worked on puzzles, and read books to children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Communicated with parents regarding children's progress and development, raising any issues.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Customer Service Representative
LA Fitness
San Bernardino, CA
08.2024 - 11.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Greet and assist gym members, answer any questions, and provide information about gym services, memberships, and training.
- Ensure cleanliness of the gym by wiping down machines, restocking supplies, and maintaining organized spaces.
- Monitor gym equipment, report maintenance issues, and demonstrate proper use of equipment.
- Prepared to respond to injuries, administer first aid and AED certified.
Sales Manager
Kore
Ontario, CA
09.2022 - 02.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Associate
LIQ
Rancho Cucamonga, CA
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Warehouse Worker
Lifetime Brands
Rialto, CA
08.2021 - 08.2022
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Sales Associate
Monat
Miami, FL
01.2021 - 03.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Business
Victor Valley College
Victorville, CASkills
- Strong communication and problem solving skills
- Ability to work in high pressure situations
- Basic computer proficiency and experience with dispatch software
- Knowledge of local geography and transportation routes
- Ability to multitask and stay organized
- Basic knowledge of fitness
- Customer focused attitude
- CPR/AED certification
- Creativity skills
Certification
I am AED certified.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
LA Fitness
08.2024 - 11.2024
Dispatcher
Voltage Towing
02.2023 - Current
Sales Manager
Kore
09.2022 - 02.2023
Sales Associate
LIQ
08.2022 - 02.2023
Warehouse Worker
Lifetime Brands
08.2021 - 08.2022
Sales Associate
Monat
01.2021 - 03.2022
Babysitter
Gustavo Marte
05.2020 - Current
Business
Victor Valley College