Lisa Allen
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
9
9
years of professional experience
Work History
Dispatcher
Aaa Plumbing Repair Service
Colorado Springs
01.2016 - 01.2017
- Monitored incoming service requests and prioritized based on urgency and location to enhance response times.
- Coordinated daily schedules for plumbing service appointments and technician assignments to optimize workflow and ensure timely service.
- Communicated effectively with customers to gather information and provide updates, fostering customer satisfaction and trust.
- Reviewed and verified invoice accuracy against purchase orders.
Office Assistant
Allen's Plumbing Inc.
Amarillo
03.2008 - 01.2017
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication between clients and plumbing technicians effectively.
- Scheduled appointments and managed calendars for service calls efficiently.
- Monitored incoming service requests and prioritized based on urgency and location.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service delivery processes.
- Handled escalated complaints and ensured timely resolutions.
- Documented customer interactions for future reference and quality control.
- Participated in team meetings to discuss best practices and feedback.
- Developed safety training programs for employees to enhance workplace awareness.
- Reviewed and updated safety policies to ensure compliance with regulations.
Phlebotomist
Texas Tech University
Amarillo
03.2009 - 06.2010
- Collected blood samples from patients using proper techniques and safety protocols.
- Maintained accurate records of collected specimens and test results.
- Prepared specimens for laboratory analysis in compliance with university standards.
- Maintained accurate records of patient information and specimen collection details.
- Collaborated with healthcare professionals to coordinate patient care effectively.
- Trained new staff on phlebotomy techniques and safety procedures consistently.
- Monitored inventory levels of supplies and ordered as needed for operations.
Education
Phlebotomy - Phlebotomy
Amarillo College
Amarillo, TX 06.1991 - 06.1991
GED
Amarillo , TXSkills
Dispatcher experienced in overseeing communication, work orders, and crew actions Achieved efficient routing and scheduling through strong team management and complex problem-solving skills Focused on enhancing team performance with well-maintained equipment and organized daily schedules
Dispatcher experienced in overseeing communication, work orders, and crew actions Achieved efficient routing and scheduling through strong team management and complex problem-solving skills Focused on enhancing team performance with well-maintained equipment and organized daily schedules
Timeline
Dispatcher
Aaa Plumbing Repair Service
01.2016 - 01.2017
Phlebotomist
Texas Tech University
03.2009 - 06.2010
Office Assistant
Allen's Plumbing Inc.
03.2008 - 01.2017
Phlebotomy - Phlebotomy
Amarillo College
06.1991 - 06.1991
GED