Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Penny

South Plainfield,NJ

Summary

A driven current healthcare Office Manager currently working in the orthodontic field looking to expand her career in an evolving healthcare system. Holds a Bachelors Degree in Health Administration and has several attributes to contributing to a company that is patient focus.

Overview

17
17
years of professional experience

Work History

Office Manager

Diamond Braces
12.2022 - Current
  • Manage daily operations of a busy dental office overseeing 10+ staff members and 80-90 patients daily.
  • Supervise administrative and clinical staff, ensuring high performance for patient satisfaction and office flow.
  • Manages patients' scheduling, billing, and insurance claims processing.
  • Ensures compliance with HIPPA and other relevant regulations.
  • Handles patients complaints and concerns effectively.
  • Maintains office supplies and equipment.
  • Efficient in Microsoft Office and softwares like (Edge, and ModMed).

Team Leader

Union County Orthopedics
04.2022 - 12.2024
  • Oversaw daily operations in the office to make sure things ran smoothly.
  • Maintained schedules between 4-5 physicians on a daily basis.
  • Ensured team followed HIPPA regulations, policies, and regulations.
  • Engaged in team meetings and accessed employee performance evaluations to make sure employees were given the best feedback to improve in their positions.
  • Addressed patient concerns in a timely manner and directed it to a different department when appropriate.


Paraprofessional

South Plainfield Board of Education
09.2014 - 04.2022
  • Worked with special needs students, in a classroom setting with a headroom teacher.
  • Participated in small groups, focusing on a student's individual needs.
  • Followed guidelines and protocols under the supervision of a principal.
  • Responsible for students outside of school grounds and during extra-curricular activities.
  • Helped teacher grade assignments and tests and prepare for lesson plans
  • Communicated effectively with other teachers about the students' progress.

Rehabilitation Assistant

Kessler for Rehabilitation
09.2008 - 08.2014
  • Assisted patients with ADL’s, such as toileting, showering, transfers.
  • Worked with orthopedic, stroke, and brain injury patients in a rehabilitation setting.
  • Collected vital signs and specimens for further evaluation.
  • Reported patient progress during assigned shift to a registered nurse.
  • Followed health care laws and regulations such as HIPPA and OSHA.
  • Communicated with physicians, physical therapist, and nurses on any changes with a patient's status throughout the shift.

Education

B.A. - Health Administration

Rutgers University
New Brunswick, NJ
07.2019

Skills

  • Data entry
  • Customer service
  • Organizational skills
  • Proficient in Microsoft Office

Timeline

Office Manager

Diamond Braces
12.2022 - Current

Team Leader

Union County Orthopedics
04.2022 - 12.2024

Paraprofessional

South Plainfield Board of Education
09.2014 - 04.2022

Rehabilitation Assistant

Kessler for Rehabilitation
09.2008 - 08.2014

B.A. - Health Administration

Rutgers University

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