Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Perez

Kissimmee,FL

Summary

Dynamic professional with a strong background in customer service and merchandise design, notably at Universal Studio Orlando. Excelled at creating engaging guest experiences and driving sales through effective communication and storytelling. Proven ability to enhance customer satisfaction and manage diverse projects efficiently.

Overview

3
3
years of professional experience

Work History

Vacation Planner /Retail Merchandiser

Universal Studio Orlando
11.2024 - Current
  • Provide knowledgeable guest lead experiences with park offerings.
  • Detail oriented pace for cash handling and procedures for closing and

opening.

  • Provided informative park add-ons to excel guest satisfaction.
  • Use storytelling as a tool to make guest connections and promote

products.

Merchandise Design / Customer Service

Fables & Fiction Designs
08.2022 - Current
  • Design artwork and graphics relevant to book content and characters of

pop culture fandoms.

  • Use and manage graphic designs through Procreate and Canva.
  • Choosing merchandise to display designs for apparel and home living with

a print-on-demand company.

  • Designing flatlays around products for Etsy and website listings.
  • Manage social media platforms for increasing awareness of merchandise.
  • Communicate with authors and licensing teams for approved designs and

quarterly statements.

Sales Associate

Sunglass Hut
04.2025 - 08.2025
  • Engage in multiple client conversations using open-ended questions to

deliver upon client-centered care for building relationships and sales.

  • Executed promotional strategies for various add-ons, contributing to a

notable increase in sales inventory and enhancing customer satisfaction.

  • Recover and replenish store to standards of company presentation.
  • Manage cash wrap with efficiency and present merchandise with

cleanliness and organization to promote satisfaction

Sales Associate / Key Holder

Bath & Body Works
09.2022 - 10.2023
  • Customer centered selling for uncovering and expanding upon customer

shopping needs.

  • Manage cash wrap and pickup orders with efficiency.
  • Recover and replenish store to standards of company presentations.
  • Assist with set-up of Floorsets following merchandise chart and prop

arrangement.

  • Assist with opening and closing of store as well as daily sign changes and

product moves.

Education

Master of Science - Occupational Therapy

Mercy College
Dobbs Ferry, NY
02-2015

Skills

  • Microsoft Suites
  • Procreate
  • Adobe Creative
  • Website Layout
  • Canva
  • Google Suites
  • Travel Hospitality

Timeline

Sales Associate

Sunglass Hut
04.2025 - 08.2025

Vacation Planner /Retail Merchandiser

Universal Studio Orlando
11.2024 - Current

Sales Associate / Key Holder

Bath & Body Works
09.2022 - 10.2023

Merchandise Design / Customer Service

Fables & Fiction Designs
08.2022 - Current

Master of Science - Occupational Therapy

Mercy College