Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Section name
Generic
Charity Christina Taylor

Charity Christina Taylor

Orangeburg,South Carolina

Summary

Dedicated AT&T retail specialist with over 11 years of experience focusing on customer satisfaction and sales optimization. Expertise in engaging customers, identifying needs, and delivering tailored solutions to enhance connectivity experiences. Recognized for strong collaboration within teams, adaptability, and a proven track record within the Business and FirstNet departments, while maintaining high service standards. Proficient in inventory management, product knowledge, and effective communication, contributing to a positive retail environment.

Overview

11
11
years of professional experience

Work History

Retail Sales Consultant

AT&T
10.2017 - Current
  • Delivered exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
  • Utilized product knowledge to recommend solutions, driving sales and promoting new technologies to customers.
  • Collaborated with cross-functional teams to execute marketing initiatives, ensuring alignment with corporate objectives and brand standards.
  • Acting 'Manager on Duty' when managerial staff is unavailable
  • Provide administrative/managerial support for all onsite concerns.
  • Organized, planned, and managed team building events
  • Developed and maintained strong bonds with customers to insure company loyalty
  • Review sales reports biweekly to insure actively reaching goals
  • Trained new employees on store policies, procedures, and best practices for superior customer service.

Part-time Retail Sales Consultant

AT&T
08.2014 - 10.2017
  • Assisted full-time coworkers with store issues; such as tech support and time management
  • Learned about company policies and protocols
  • Attributed to store sales
  • Built customer loyalty by providing exceptional customer service

Education

Master of Science - Human Resource Management

Walden University
06.2025

Bachelor of Arts - English

Claflin University
05-2013

Skills

  • Leadership
  • Organization
  • Problem Solving
  • Strong multi-tasking
  • Verbal and Written Communication
  • Active Learning
  • Retail Customer Interaction
  • Process Management Retail Operations
  • OPUS
  • Microsoft Suites
  • Google Suites
  • Technical skills
  • Product demonstrations

Accomplishments

  • 8 year Apple Expert
  • 7 year Business Expert
  • 7 year FirstNet Expert
  • Successfully completed Continued Series Learning training
  • Awards: 2022 AT&T Customer Service Excellence Award Winner

Timeline

Retail Sales Consultant

AT&T
10.2017 - Current

Part-time Retail Sales Consultant

AT&T
08.2014 - 10.2017

Master of Science - Human Resource Management

Walden University

Bachelor of Arts - English

Claflin University

Section name

English Tutor

Similar Profiles

CREATE PROFILE