D'ondre Dent
Joppa,Maryland
Summary
Goal-driven and graduate student-athlete at Alliance University, majoring in Business Administration with a concentration in Finance. I have been an academic scholar and student-athlete during my entire college tenure. I am seeking an opportunity where I can add value, as well as, apply my education, critical thinking, and analytical skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
AT&T
05.2023 - Current
- Greeting and engaging customers, understanding their needs, and providing knowledgeable assistance to help them find the right products and services
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborating with other team members to achieve collective goals and contribute to a positive work environment
- Meeting or exceeding assigned sales targets and goals to contribute to the store's overall performance
- Increased sales and customer satisfaction through personalized servicing.
- Following up with customers after purchases, providing post-sales support, and addressing any issues or concerns they may have
- Demonstrating and promoting AT&T products, plans, and accessories to customers, while also identifying opportunities to upsell and cross-sell additional features or services
- Staying up-to-date on AT&T's products, services, and promotions to effectively educate customers and answer their inquiries
- Conducting product demonstrations to showcase the features and benefits of various devices and services to potential customers
- Assisting customers with account-related issues, such as plan changes, upgrades, bill inquiries, and troubleshooting.
Summer Intern
PJM INTERCONNECTION, Knowledge Management Center
06.2022 - 08.2022
- Instrumental in meeting deadlines on Membership Maintenance and Data Accessibility project
- This work allowed the company to easily access required documents and identify gaps in process documentation
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Developed working knowledge of company’s document management system and Microsoft Office Suite
- Utilized Excel to maintain an organized and up-to-date catalog of documents, enhancing the understanding of existing documentation for each member company
- Responsible for organizing and inputting member data in customer management tool, Salesforce
- Delivered presentations to Management on summer project and process improvements
Ride Operator
SIX FLAGS AMERICA
06.2019 - 08.2019
- Responsible for supervising, monitoring and attending to park rides, including boarding and securing passengers, starting rides, and ensuring passengers exit safely
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
- Built and established positive relationships with patrons, team members and supervisors.
Education
MBA - Finance
Alliance University
Manhattan, NY08.2023
Bachelor of Science Degree - Business Administration
Nyack College
Manhattan, NY05.2021
Associates Degree - Business Administration
County College of Morris (CCM)
Morris, NJ05.2019
Skills
- Salesforce, Microsoft Office (Proficient in Excel, PowerPoint)
- Customer Satisfaction
- Leadership
- Selfless
- Emotional Intelligence
- Self-awareness
- Engaging with Diverse Customers
- Corporate Compliance
- Dependable
- Fraud Prevention
- Business Correspondence
- Client Relationship Management
Timeline
Retail Sales Consultant
AT&T
05.2023 - Current
Summer Intern
PJM INTERCONNECTION, Knowledge Management Center
06.2022 - 08.2022
Ride Operator
SIX FLAGS AMERICA
06.2019 - 08.2019
MBA - Finance
Alliance University
Bachelor of Science Degree - Business Administration
Nyack College
Associates Degree - Business Administration
County College of Morris (CCM)