Ashley Perez
New Caney,TX
Summary
Results-driven professional with experience in fast-paced food service environments. Skilled in multitasking, communication, and training team members. Focused on delivering quality service while maintaining safety and cleanliness standards.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Team Member
Dunkin' Donuts
Houston, Texas
05.2024 - Current
- Prepared high-quality espresso beverages consistently for customer satisfaction.
- Maintained cleanliness and organization of the coffee station and dining area.
- Operated coffee machines and equipment following safety protocols and guidelines.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Team Leader
Einstein Bros Bagels
Houston, Texas
04.2024 - Current
- Processed customer transactions accurately and efficiently in high-volume bagel shop, ensuring positive shopping experience.
- Accurately handled cash, credit, and gift card payments.
- Maintained organized and clean cash register area, contributing to smooth operational flow.
- Greeted customers warmly and provided detailed answers to questions about products and services, enhancing customer satisfaction.
- Collaborated with team members to facilitate operations during peak hours.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Cashier
Yogen Früz
Houston, Texas
03.2024 - Current
- Guided customers in selecting products and addressing service inquiries, enhancing customer satisfaction.
- Operated kitchen equipment safely and efficiently during food preparation tasks.
- Prepared ingredients according to standardized recipes and specifications.
- Ensured compliance with safety protocols, contributing to a secure working environment for all staff.
- Maintained cleanliness and organization of work areas through sweeping, mopping, vacuuming, and dusting.
Education
Bachelor of Science - Public Health with a Minor in Nutrition
Texas A&M University
College Station, TX05-2028
High School Diploma -
New Caney High School
New Caney, TXSkills
- Cash register operation
- Money handling
- Customer service
- Refunds and exchanges
- Ordering and stocking
- Product knowledge
- Product restocking
- Food safety practices
- Safety compliance
- Team collaboration
- Time management
- Multitasking and organization
- Communication skills
- Verbal communication
- Data analysis
- Money handling
- Health promotion
- FLUENT IN (Spanish)
- First Aid/CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Volunteering
Football Game Volunteer
- Assisted with game-day operations and supported event activities to help ensure an organized and positive experience for attendees.
- Collaborated with other volunteers and staff in a fast-paced environment.
The Big Event Volunteer
- Participated in The Big Event, a large-scale community service initiative dedicated to giving back to local residents.
- Worked alongside fellow volunteers to complete service projects benefiting the surrounding community.
ALS Awareness Volunteer
- Supported efforts to raise awareness and educate others about amyotrophic lateral sclerosis (ALS).
- Helped promote community engagement and increase awareness of ALS and its impact on individuals and families.
Certification
- Certified Nursing Assistant
- Electrocardiogram (EKG)
- Phlebotomist
Timeline
Team Member
Dunkin' Donuts
05.2024 - Current
Team Leader
Einstein Bros Bagels
04.2024 - Current
Cashier
Yogen Früz
03.2024 - Current
Bachelor of Science - Public Health with a Minor in Nutrition
Texas A&M University
High School Diploma -
New Caney High School