Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Case Management Assistant
Baycare Hospital System
Safety Harbor
10.2022 - Current
Maintain accurate and up-to-date patient records, including documentation of assessments, treatment plans, and progress notes
Communicate with healthcare providers, insurance companies, and other stakeholders to facilitate patient care and discharge planning
Provide support to patients and their families by answering questions, providing information about resources, and addressing concerns
Participate in interdisciplinary team meetings to discuss patient progress, treatment plans, and discharge planning
Ensure compliance with regulatory requirements and hospital policies related to case management and patient care
Collaborate with other hospital departments and community agencies to coordinate services and support continuity of care for patients
Associate
HomeGoods
Trinity
07.2021 - 07.2024
Greet customers as they enter the store and provide excellent customer service
Assist customers in locating merchandise and answer any product-related questions
Maintain a clean and organized store environment, including restocking shelves and arranging displays
Operate cash registers and process transactions accurately
Follow company policies and procedures regarding merchandise handling and security
Collaborate with team members to achieve sales goals and ensure customer satisfaction
Handle customer inquiries and resolve any issues or complaints in a professional manner
Participate in inventory management tasks such as receiving shipments and conducting stock checks
Adhere to safety protocols and guidelines to ensure a safe working environment for both employees and customers
BCE Student
Longleaf Elementary School
Trinity
07.2020 - 05.2021
Worked in the main office assisting administrators, faculty, staff, and parents
Some duties included but were not limited to:
Coordinated the administrative and clerical tasks for the principal and teachers
Received phone calls on multi-line phone system and referred them to appropriate individuals
Processed incoming and outgoing materials such as email, correspondence, and reports
Coordinated the overall school dismissal
Reviewed correspondence for accuracy and completeness and replied to inquiries
Education
Bachelor's Program - Health Science-Pre-Clinical Track
University of Central Florida
Orlando, Florida
12.2025
High School Diploma - Advanced Placement and Honors courses
J.W Mitchell High School
Trinity, Florida
06.2022
Skills
PC/Windows
Mac/Apple
Microsoft Office
Word
Excel
PowerPoint
Social Media
Patient care
Health record management
Medical terminology
Care coordination
Communication Skills
Regulatory compliance
References
Luann Sumpter, Employer (HomeGoods), 321-438-9498
Jen Krajackic, Employer (Baycare), 727-725-6730
Brandon Cloud, Employer (HomeGoods), 813-406-1106
Activities
Lead volunteer in Sleeping in Heavenly Peace, SHP is a non-profit organization that helps underprivileged children and families in the Tampa Bay area who do not have beds. We build beds from scratch and deliver them to the household of the family., 2017-Present
Volunteered at Generations Christian Church, Revisions of Excel, Word and PowerPoint spreadsheets were needed to make the events run smoothly. Office work such as writing and sending out mail along with printing pamphlets.
Future Business Leaders of America, Placed first in the district competition in the category of Entrepreneurship and third in the state of Florida.
Timeline
Case Management Assistant
Baycare Hospital System
10.2022 - Current
Associate
HomeGoods
07.2021 - 07.2024
BCE Student
Longleaf Elementary School
07.2020 - 05.2021
Bachelor's Program - Health Science-Pre-Clinical Track
University of Central Florida
High School Diploma - Advanced Placement and Honors courses
Registered Nurse, Post-Anesthesia Care Unit at BayCare Health System - St. Anthony's HospitalRegistered Nurse, Post-Anesthesia Care Unit at BayCare Health System - St. Anthony's Hospital