Denise Waleska Aguilar Navarrete
Managua, Nicaragua
Summary
Detail-oriented Case Management Assistant with proven expertise in workflow optimization, client communication, and confidentiality maintenance. Skilled in coordinating care and streamlining processes to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Case Management Assistant
ME Lawyers APLC
Los Angeles, CA
06.2022 - Current
- Managed client communications and scheduled appointments to ensure operational efficiency.
- Conducted research to develop effective case strategies and legal arguments.
- Assisted attorneys in preparing case files and legal documents for court proceedings.
- Organized case management systems to facilitate timely updates and access to information.
- Maintained confidentiality of sensitive client information during all processes.
- Collaborated with team members to streamline workflows and improve procedures.
- Coordinated transportation arrangements for clients attending appointments or classes.
- Provided support services including assessment, advocacy, and crisis intervention.
Document Retrieval Specialist
Boomerang Medical Retrieval
Texas City, Texas
06.2022 - 03.2024
- Managed retrieval of medical documents for patient care and legal purposes.
- Utilized electronic health record systems to monitor document requests and statuses.
- Developed efficient workflows for document retrieval processes within the team.
- Trained new staff on best practices for effective document retrieval procedures.
- Resolved issues related to missing or incomplete documents promptly.
- Maintained accurate records of document retrieval activities for audits and reporting.
- Collaborated with various departments to ensure timely project completion.
Appointment Scheduler
Essen Healthcare
New York, New York
01.2021 - 01.2022
- Scheduled patient appointments utilizing electronic health record systems to enhance efficiency.
- Coordinated with medical staff to confirm availability for patient visits and optimize scheduling.
- Managed incoming calls to address inquiries and rescheduling requests promptly.
- Maintained accurate records of patient appointments and cancellations for effective tracking.
- Communicated appointment reminders via phone and email to ensure patient awareness.
- Assisted in scheduling, rescheduling, and canceling appointments to accommodate patient needs.
- Performed follow-up calls to confirm scheduled appointments and reduce no-show rates.
Case Management Specialist
Brand New Day Insurance HMO -Global Clinical Inc
California City, California
01.2020 - 12.2020
- Coordinated care plans for members to ensure proper health management.
- Evaluated patient needs and collaborated with healthcare providers for optimal support.
- Monitored member progress and adjusted care strategies as necessary for improvement.
- Educated members on available resources and benefits within the insurance plan.
- Reviewed case files to maintain compliance with regulatory standards and policies.
- Coordinated referrals between outside agencies when needed.
Medical Intern
Militar Hospital Nicaragua
Managua, Nicaragua
01.2018 - 12.2019
- Conducted routine laboratory tests, analyzing results and documenting findings accurately.
- Assisted in patient examinations, including medical history documentation and physical assessments.
- Supported administration of medications under supervision to ensure patient safety.
- Participated in surgical procedures by preparing instruments and assisting surgeons effectively.
- Educated patients on health management and preventive care practices to improve outcomes.
- Maintained accurate patient records in electronic health systems for streamlined access.
- Engaged in community outreach to promote health awareness initiatives and encourage participation.
- Monitored vital signs, including heart rate and temperature, for comprehensive patient assessment.
Education
M.D. - Medicine
UAM ( American University College )
Managua, Nicaragua02-2020
Skills
- Case management and legal documentation
- Workflow optimization
- Confidentiality maintenance
- Document retrieval
- Healthcare coordination
- Appointment scheduling
- Effective communication
- Problem solving
- Team collaboration
Languages
Spanish
Professional
English
Professional
Timeline
Case Management Assistant
ME Lawyers APLC
06.2022 - Current
Document Retrieval Specialist
Boomerang Medical Retrieval
06.2022 - 03.2024
Appointment Scheduler
Essen Healthcare
01.2021 - 01.2022
Case Management Specialist
Brand New Day Insurance HMO -Global Clinical Inc
01.2020 - 12.2020
Medical Intern
Militar Hospital Nicaragua
01.2018 - 12.2019
M.D. - Medicine
UAM ( American University College )