Sharva Billings
Child and Family Safe Haven House
Milwaukee,USA
1
Language
7
years of professional experience
Professional with experience in case management, prepared to deliver impactful results. Strong focus on team collaboration and adaptability to changing needs. Skilled in client assessment, documentation, and resource coordination. Known for reliability, problem-solving, and effective communication.
Work History
Case Management Assistant
5 Months- Coordinated referrals to behavioral health and community resources, reducing client missed follow-ups.
- Coordinated referrals to behavioral health and community resources, improving client follow-through on care plans.
- Scheduled and confirmed over 50 multidisciplinary appointments weekly, ensuring seamless coordination among providers.
- Scheduled and confirmed 50+ multidisciplinary appointments weekly using Microsoft Outlook and clinic calendars.
- Tracked insurance authorizations and submitted documentation to payers, maintaining continuity of client treatment.
Assistant Supervisor
3 Years 7 Months- Supervised daily operations, ensuring adherence to safety protocols and organizational standards.
- Coordinated staff schedules, optimizing resource allocation for efficient service delivery.
- Trained new employees on policies and procedures, fostering a collaborative team environment.
- Implemented process improvements, enhancing workflow efficiency and client satisfaction levels.
- Assisted in training and mentoring junior staff on safety protocols and best practices.
- Coordinated site activities to ensure alignment with project timelines and operational goals.
Health Unit Coordinator
3 Years 2 Months- Tracked patient locations in EPIC and relayed status updates to clinical teams to support timely care.
- Tracked patient locations in EPIC and communicated status updates to clinical teams, facilitating timely patient care.
- Managed phone communications between families and medical staff, enhancing information flow and coordination of patient care.
Resident Assistant/Front Desk Worker
4 Years- Maintained a community environment within housing accommodations for students.
- Developed a collection of events tailored for student engagement and planned events for students.
- Coordinated course plans to facilitate smooth transitions for incoming students course plans for incoming students to prepare for their first year.
- Followed through with secretarial duties involving checking out items to residents and managing cleaning equipment/supplies.
- Collaborated with campus police and housing management to implement safety measures for residents and staff.
- Supervised the flow of residents and visitors in and out of accommodations the residents and guests entering and leaving the accommodations.
Orientation Leader
2 Years- Provided guidance and resources to help students successfully apply for courses.
- Led campus tours for prospective students, highlighting key facilities and programs.
- Taught and supplied students with the necessary tools to apply for courses.
- Established support groups for new students, fostering connections and easing their transition throughout the first semester.
Education
B.A. - Psychologist
- Dean's List
- National Society of Leadership and Success (2022-current)
- Black Student Union (BSU)
- Southeast Asian Organization (SAO)
- Latinos Unidos (LU)
Skills
EPIC
Medical Documentation
Care Coordination
Patient Education
Case planning
Case analysis
Follow-up skills
Client Engagement
Organizational skills
Office software
Time Management
Team collaboration
Adaptability
Conflict Resolution
Patient care
66 WPM
Languages
Spanish (Novice)
Timeline
Case Management Assistant
Aurora St. Lukes Hospital at Milwaukee
03.2026 - CurrentRead More
Assistant Supervisor
Child and Family Safe Haven House
01.2023 - CurrentRead More
Health Unit Coordinator
Froedtert Health at Milwaukee, WI
01.2023 - 03.2026Read More
Resident Assistant/Front Desk Worker
University of Wisconsin-Whitewater at Whitewater, WI
01.2020 - 01.2024Read More
Orientation Leader
University of Wisconsin-Whitewater at Whitewater, WI
01.2020 - 01.2022Read More
University of Whitewater at Whitewater
B.A. from Psychologist
Read More