MAGDALENA POGUE
Chicago,USA
Summary
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
5
5
years of professional experience
Work History
Case Management Assistant
Schwab Rehabilitation Hospital
Chicago, IL
03.2024 - Current
- Assisted case managers in coordinating patient care plans for a caseload of 50 individuals, ensuring timely and effective rehabilitation services.
- Documented critical discharge information to ensure patient readiness for their discharge disposition.
- Managed the delivery coordination of Durable Medical Equipment (DME), including assessment of patient needs, ordering, and follow-up to ensure timely receipt and functionality.
- Facilitated communication among healthcare providers, patients, and families to clarify treatment goals and track progress.
- Scheduled appointments, made follow-up calls, and maintained accurate patient records to ensure compliance with hospital protocols.
- Provided administrative support, including preparing reports, maintaining databases, and managing correspondence related to patient care.
- Participated in quality improvement initiatives to enhance case management practices and boost patient satisfaction.
Salon Manager
Lavender Park Salon
Chicago, USA
04.2023 - 03.2024
- Cultivated a cohesive 13-stylist, 8-assistant team environment through effective leadership
- Consistently oversaw daily salon operations, including appointment scheduling, inventory management, and maintenance of salon equipment
- Earnestly provided exceptional customer service by maintaining a welcoming atmosphere and addressing client concerns promptly
- Supervisor: Jane Henderson
Audience Services Manager
Columbia College Chicago - The Getz Theatre Center
Chicago, USA
09.2021 - 05.2023
- Created ticket purchase links in a timely manner; collaborating with each directing team to ensure all production information is correct.
- Checked in audience members before shows - ensuring that the lobby and theater space is clean and easily accessible.
- Cultivated a team of 8 student work aides, training them for new front of house procedures.
- Collaborated with the school's security team to create and distribute official safety procedures; contributing to an efficiently run Theatre Center that has a 22 show season, totaling in 60+ nights of performances
- Supervisor: Erica Sandvig
Office Administrative Assistant
Law Office of Jonathan Gonzales
Sacramento, USA
05.2019 - 08.2019
- Diligently recorded and audited sensitive/confidential case files, alongside independently staying updated on clerical work; resulting in an effectively managed office with 100+ concurrent clients
- Supervisor: Brandon Liebrock Esq
Education
Bachelor of Arts - Theatre Directing, American Sign Language Minor
Columbia College Chicago
Chicago, IL05.2023
Skills
- Project Management Software
- Scheduling Software
- Microsoft Office
- Data Entry Software
- Epic Software
- HIPAA Compliance
- Event Ticketing Software
- Document Creation
Affiliations
- Artistic Direction of ArtHaus Vigil Collective (Est. 2022)
- Grant Writer and Administrative Assistant for Evoke Gallery (Est. 2023)
- Content Creator for Entity Apparel (Est. 2024)
Timeline
Case Management Assistant
Schwab Rehabilitation Hospital
03.2024 - Current
Salon Manager
Lavender Park Salon
04.2023 - 03.2024
Audience Services Manager
Columbia College Chicago - The Getz Theatre Center
09.2021 - 05.2023
Office Administrative Assistant
Law Office of Jonathan Gonzales
05.2019 - 08.2019
Bachelor of Arts - Theatre Directing, American Sign Language Minor
Columbia College Chicago
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