CARMEN CARDEN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Financial Care Counselor position. Ready to help team achieve goals.
Overview
11
11
years of professional experience
Work History
Case Management Assistant
Margaret R. Pardee Hospital - UNC Health
05.2022 - Current
- Facilitates arrangements for post-acute services for patient and coordinates requested services for post-discharge.
- Assist Care Management Team with administrative support in arranging for discharge of patients including but not limited to Home Health, facility referrals, durable medical equipment, transportation, and infusions.
- Documents all discharge planning activities and communications according to department standard.
- Assist in the Utilization Management Process - Provides information required to insurance companies (not limited to clinicals, admit/discharge date, diagnosis) as requested or as per policy.
- Administer Important Message from Medicare (IMM) withing two days of discharge and documents administered.
- Administer Medicare Outpatient Observation Notice (MOON) as assigned and documents administered.
- Regularly evaluates work queue and re-prioritizes accordingly.
Pharmacy Tech
CVS
09.2019 - 08.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
Cashier/Customer Service
Hendersonville Chrysler Dodge Jeep Ram
07.2017 - 10.2018
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Specimen Processor
Family Preservation Services Henderson County
04.2017 - 06.2017
- Administer drug testing for patients
- Submit and process specimens
- Report results to physicians and counselors.
Accounting Co Chair/Team Ambassador - Volunteer
American Cancer Society, ACS
06.2015 - 03.2017
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Organized and managed events and projects as part of community support services.
- Assisted with special events or programs.
- Completed daily cash functions like account tracking, budgeting, donating and cash and banking reconciliations.
Secretary
Clayton & Hurdle Disposal Services, Inc
12.2013 - 03.2017
- Completed accurate daily report documents, memos and invoices.
- Recorded expenses and maintained accounting records.
- Entered data into system and updated customer contacts with information to keep records current.
- Reviewed and balanced daily bank deposits and deposit report.
Substitute Teacher
Alamance Burlington School System
01.2010 - 06.2013
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Education
No Degree - Medical Terminology
Catawba Valley Community College
Hickory, NC05.2023
No Degree - NC Public Notary - Renewal
Blue Ridge Community College
Flat Rock, NC01.2023
No Degree - Medical Office Assistant
Catawba Valley Community College
Hickory, NC12.2022
Technician License # 61827 – - undefined
North Carolina Board of Pharmacy
2020
Active License - Effective Teacher Training -
Alamance Community College
2010
High School Diploma - undefined
Northern Durham High School
1987
Skills
- Phone Etiquette Filing Office Accounting
- Excellent Communication Skills
- Organizing
- Office Operations
- Referral Management
- Electronic Medical Record Software - EPIC
- Office Support
- Medical Records Review
- Case File Management
- Data Entry and Database Software
- Patient Data Processing
- Microsoft Publisher
Timeline
Case Management Assistant
Margaret R. Pardee Hospital - UNC Health
05.2022 - Current
Pharmacy Tech
CVS
09.2019 - 08.2020
Cashier/Customer Service
Hendersonville Chrysler Dodge Jeep Ram
07.2017 - 10.2018
Specimen Processor
Family Preservation Services Henderson County
04.2017 - 06.2017
Accounting Co Chair/Team Ambassador - Volunteer
American Cancer Society, ACS
06.2015 - 03.2017
Secretary
Clayton & Hurdle Disposal Services, Inc
12.2013 - 03.2017
Substitute Teacher
Alamance Burlington School System
01.2010 - 06.2013
No Degree - Medical Terminology
Catawba Valley Community College
No Degree - NC Public Notary - Renewal
Blue Ridge Community College
No Degree - Medical Office Assistant
Catawba Valley Community College
Technician License # 61827 – - undefined
North Carolina Board of Pharmacy
Active License - Effective Teacher Training -
Alamance Community College
High School Diploma - undefined
Northern Durham High School
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