Ashley Perry
Cincinnati,OH
Summary
Resourceful & Empathetic professional in finance management, sales and customer service that’s known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, regulatory compliance. A sales professional who can close any deal. Great communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
RKP VENDING
01.2024 - Current
- Handle all inbound and outbound calls regarding business
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales and Sales Coach
ANW Marketing
10.2021 - 10.2023
- Manage e-commerce operations on Shopify/eBay, boosting efficiency and customer satisfaction
- Create online marketing campaigns via Facebook Business Manager, achieving measurable sales growth
- Deliver customer support, enhancing satisfaction and fostering repeat business
- Design coaching packages for e-commerce clients, improving sales conversion rates
- Implement audience strategies to increase traffic and sales significantly
- Maintained strong customer relationships by providing exceptional service and support throughout the sales process
- Drove substantial monthly sales of subscription packages, focusing on customer acquisition and retention while managing a large downline team
Sales Consultant
Motor Club of America
09.2020 - 08.2021
- Generated over $100K per month in sales of subscription packages, with a focus on customer acquisition and retention
- Implemented online sales strategies using sales funnels, landing pages, and email remarketing to drive sales and conversions
- Managed and trained a downline of 9,000 members, coaching them to achieve performance goals and grow their own sales businesses
Credit Operations Specialist
Citibank
03.2018 - 01.2020
- Received credit applications via inbound phone calls
- Analyzed applications in accordance to credit authorization guidelines
- Reconciled application details with credit bureau information
- Deterred credit line viability
- Confirmed identity of applicants and other information provided via LexisNexis
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Advised management on potential risks associated with extending credit terms to specific customers or industries.
Recovery Collector
CitiBank
01.2016 - 02.2018
- Managed offshore credit accounts in bad standing, communicating with customers to provide resolution options and maintain high levels of customer satisfaction
- Processed accounts in the final stages of the collections process, ensuring compliance with financial regulations and customer service standards
- Demonstrated strong problem-solving skills, resolving issues in a timely manner and ensuring customer concerns were addressed professionally
- Liaised directly with customers, providing necessary information and uploading media to assist in the resolution of accounts
Telemarketing Sales Representative/Sales Coach
RDI Marketing
01.2013 - 01.2015
- Sold life insurance products, including Stonebridge Life Insurance plans, Accidental Death Insurance, and Graded Benefit Life Insurance, consistently meeting and exceeding sales targets
- Played a key role in DIRECTV sales retention and upgrades, leading the Winback program as a Top Sales Producer
- Led and facilitated sales training courses for new hires, ensuring they were well-prepared to meet customer needs and achieve sales goals
- Coached new and existing team members to improve their sales skills, providing feedback and training to enhance their customer interactions and performance
- Supported the growth of the team by fostering a collaborative environment focused on motivation, accountability, and success
Education
High School Diploma -
Bethel-Tate High School
05.2011
Grant Vocational School
UC Clermont -
Skills
- Customer Service Excellence
- Call Center Expertise
- Recovery & Collections
- Sales & Marketing
- Process Improvement
- Adaptability
- Credit adjustments
- Collections processing
- Payment arrangement
- Debt negotiation
- Credit control
Timeline
Customer Service Representative
RKP VENDING
01.2024 - Current
Sales and Sales Coach
ANW Marketing
10.2021 - 10.2023
Sales Consultant
Motor Club of America
09.2020 - 08.2021
Credit Operations Specialist
Citibank
03.2018 - 01.2020
Recovery Collector
CitiBank
01.2016 - 02.2018
Telemarketing Sales Representative/Sales Coach
RDI Marketing
01.2013 - 01.2015
High School Diploma -
Bethel-Tate High School
Grant Vocational School