Ashley Perry
Chesapeake
Summary
Customer-focused Optometric Technician experienced in delivering high-quality patient care through effective communication and problem-solving skills. Achieved positive patient outcomes by leveraging strong attention to detail and proficiency with industry-standard equipment. Committed to supporting licensed practitioners in providing exceptional optometric services.
Overview
14
14
years of professional experience
Work History
Certified Optometric Technician
Americas Best Contacts And Eyeclasses
Chesapeake
11.2024 - Current
- Assisted in comprehensive eye examinations for diverse patient populations.
- Performed diagnostic tests, including tonometry and retinal photography, to support optometrists in developing effective treatment plans.
- Assisted in the examination of patients' eyes, including refraction testing and visual acuity tests.
- Educated patients on contact lens care and eyewear maintenance to promote optimal eye health and comfort.
- Troubleshooted problems with contact lenses fitting issues.
- Performed initial patient screening by obtaining medical history, verifying insurance information and completing paperwork.
- Prepared diagnostic tests such as tonometry, A-scan biometry and retinal photography.
- Measured corneal curvature using keratometers or topographers.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Managed patient records using electronic health record systems to ensure accuracy and accessibility.
- Utilized electronic health record systems for accurate and efficient patient data management.
Insurance Claims Specialist
Lynise Perry Nutrition
Chesapeake
04.2023 - Current
- Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims.
- Analyzed and tracked root causes of managed claims to enhance claims handling processes.
- Organized medical claim files for easy access.
Customer Service Representative
Allianz
11.2022 - 04.2023
- Answered customer questions about policies and procedures, providing friendly and knowledgeable support.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Resolved customer concerns and complaints, ensuring satisfaction with service.
- Navigated multiple computer systems and utilized search tools to find information.
- Documented call information accurately per standard operating procedures.
Sales Associate/unlicensed optician
America's Best Contacts And Eyeglasses
Chesapeake
10.2020 - 01.2023
- Assisted customers in selecting eyewear that met their needs.
- Provided expert knowledge on lens options and frame styles.
- Managed customer expectations by monitoring wait times and maintaining open communication.
- Educated customers on proper insertion, removal, and care techniques for contact lenses.
- Guided customers in selecting eyewear tailored to their specific needs.
- Controlled customers' expectations through consistent monitoring of wait times and open communication with customers.
- Protected patients' personal health information in line with HIPAA standards by carefully following requirements.
- Used technology resources to assist customers in locating and selecting items.
Sales Lead
Pier 1 Imports
Chesapeake
10.2012 - 09.2020
- Motivated sales team to consistently exceed targets through tailored coaching and support.
- Developed and empowered associates to unlock full sales potential, driving team success.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Oversaw customer experiences by optimizing team interactions, touchpoints, and engagement methods.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Education
High School -
Great bridge High
Chesapeake, VirginiaCulinary institute -
Culinary institute of Va
Norfolk, VirginiaSkills
- Diagnostic testing
- Contact lens fitting
- Optometric equipment operation
- Tonometry testing
- Visual field testing
- Fundus photography
- Retinal photography
- EHR updating
- Electronic health records
- Patient care
- Patient screening
- Pre-testing procedures
- Eyewear adjustments
- Eyewear advising
- Contact lens instruction
- Glasses repair
- HIPAA compliance
- Inventory management
- Strong communication
- Effective communication
- Leadership
- Problem resolution
- Medical documentation
- Effective communication
Timeline
Certified Optometric Technician
Americas Best Contacts And Eyeclasses
11.2024 - Current
Insurance Claims Specialist
Lynise Perry Nutrition
04.2023 - Current
Customer Service Representative
Allianz
11.2022 - 04.2023
Sales Associate/unlicensed optician
America's Best Contacts And Eyeglasses
10.2020 - 01.2023
Sales Lead
Pier 1 Imports
10.2012 - 09.2020
High School -
Great bridge High
Culinary institute -
Culinary institute of Va