Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Rachel Keenan

North Tonawanda,NY

Summary

To obtain a position in the field of psychology, I have entered the health field as an optometric technician and have become experienced with various optometry equipment and reading patient charts to determine patient testing. I maintain schedule and patient flow while completing filing and phone work to facilitate office operations. I collaborate with health care professionals to create the best patient experience,

Overview

4
4
years of professional experience

Work History

Certified Optometric Technician

America's Best Contacts and Eyeglasses
08.2023 - Current
  • Contributed to team success by cross-training in various roles within the optometric practice.
  • Performed quality control checks on incoming optical products to ensure they met industry standards before dispensing them to patients.
  • Collaborated closely with other healthcare providers to coordinate patient care effectively, fostering a multidisciplinary approach.
  • Provided exceptional customer service, addressing patient concerns and inquiries professionally and promptly.
  • Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
  • Conducted comprehensive pre-test evaluations, enabling optometrists to make accurate diagnoses and treatment plans.
  • Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
  • Adhered to strict safety protocols, maintaining a clean and sanitary work environment for both patients and staff.
  • Participated in continuing education opportunities to stay current on advancements in optometry best practices.

Customer Service Associate, Cashier Trainer, Bakery Customer Service, Bakery Coordinator, Store Coordinator

Wegmans (#086)
11.2021 - 09.2023
  • Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Obtained further education and practices of proper food safety
  • Managed new employees on their first day interacting with customers and ensured the quality of their performance
  • Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
  • Checked out departments based on state board food safety standards
  • Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
  • Gained managerial experience.

Hostess, Waitress

Country Cottage
07.2020 - 11.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

North Tonawanda High School
North Tonawanda, NY

Niagara County Community College
Sanborn, NY

Psychology B.A. -

Daemen University
Amherst, NY
12.2024

Skills

  • Communication
  • Microsoft Programs
  • Diplomacy
  • Problem Solving
  • HIPAA Compliance
  • Refractive Error Correction
  • Medical Record Management
  • Optometric Equipment Operation
  • Insurance Verification
  • Appointment Scheduling
  • Diagnostic Imaging

Volunteer Experience

Volunteer, Erie County Medical Center, 08/2016-2020, Assisted in the bibliotherapy program, Engaged conversations with those with mental or physical disabilities, Organized and filed patient information

Timeline

Certified Optometric Technician

America's Best Contacts and Eyeglasses
08.2023 - Current

Customer Service Associate, Cashier Trainer, Bakery Customer Service, Bakery Coordinator, Store Coordinator

Wegmans (#086)
11.2021 - 09.2023

Hostess, Waitress

Country Cottage
07.2020 - 11.2021

North Tonawanda High School

Niagara County Community College

Psychology B.A. -

Daemen University
Rachel Keenan