To obtain a position in the field of psychology, I have entered the health field as an optometric technician and have become experienced with various optometry equipment and reading patient charts to determine patient testing. I maintain schedule and patient flow while completing filing and phone work to facilitate office operations. I collaborate with health care professionals to create the best patient experience,
Overview
4
4
years of professional experience
Work History
Certified Optometric Technician
America's Best Contacts and Eyeglasses
08.2023 - Current
Contributed to team success by cross-training in various roles within the optometric practice.
Performed quality control checks on incoming optical products to ensure they met industry standards before dispensing them to patients.
Collaborated closely with other healthcare providers to coordinate patient care effectively, fostering a multidisciplinary approach.
Provided exceptional customer service, addressing patient concerns and inquiries professionally and promptly.
Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
Conducted comprehensive pre-test evaluations, enabling optometrists to make accurate diagnoses and treatment plans.
Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
Adhered to strict safety protocols, maintaining a clean and sanitary work environment for both patients and staff.
Participated in continuing education opportunities to stay current on advancements in optometry best practices.
Customer Service Associate, Cashier Trainer, Bakery Customer Service, Bakery Coordinator, Store Coordinator
Wegmans (#086)
11.2021 - 09.2023
Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
Developed strong rapport with regular customers through friendly interactions and personalized service.
Obtained further education and practices of proper food safety
Managed new employees on their first day interacting with customers and ensured the quality of their performance
Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Checked out departments based on state board food safety standards
Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
Gained managerial experience.
Hostess, Waitress
Country Cottage
07.2020 - 11.2021
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Collaborated with team members to consistently provide efficient service during peak hours.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
North Tonawanda High School
North Tonawanda, NY
Niagara County Community College
Sanborn, NY
Psychology B.A. -
Daemen University
Amherst, NY
12.2024
Skills
Communication
Microsoft Programs
Diplomacy
Problem Solving
HIPAA Compliance
Refractive Error Correction
Medical Record Management
Optometric Equipment Operation
Insurance Verification
Appointment Scheduling
Diagnostic Imaging
Volunteer Experience
Volunteer, Erie County Medical Center, 08/2016-2020, Assisted in the bibliotherapy program, Engaged conversations with those with mental or physical disabilities, Organized and filed patient information
Timeline
Certified Optometric Technician
America's Best Contacts and Eyeglasses
08.2023 - Current
Customer Service Associate, Cashier Trainer, Bakery Customer Service, Bakery Coordinator, Store Coordinator