Ashley Pizarro
Orlando,FL
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Payroll roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Alight
Orlando, FL
10.2023 - Current
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Pharmacy Technician
Dedicated Senior Medical Center
Orlando, FL
12.2020 - 10.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted in training new employees on pharmacy procedures. Market Trainer.
Senior Certified Pharmacy Technician
Accredo Specialty Pharmacy
Orlando, FL
10.2018 - 12.2020
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Assisted in the preparation of sterile products for dispensing to patients.
- Provided customer service to patients regarding their prescription medications.
- Compounded and dispensed medications according to physician orders.
- Performed quality assurance checks on compounded products prior to dispensing.
- Provided support for pharmacists during drug distribution activities.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Maintained current notes and paperwork related to patient drug therapy.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Education
High School Diploma -
University High School
Orlando, FL06-2014
Skills
- Database Research
- Email correspondence
- Data Entry
- Customer Relations
- Problem Resolution
- Call Documentation
- Customer service excellence
- Professional phone voice
- Active Listening
- LiveChat Messaging
- Multitasking
- Inbound and Outbound Customer service
- Bilingual ( Spanish)
- Multi-Line Phone Systems
- Excellent Communication
- Teamwork and Collaboration
- Computer Skills
Timeline
Customer Care Representative
Alight
10.2023 - Current
Pharmacy Technician
Dedicated Senior Medical Center
12.2020 - 10.2023
Senior Certified Pharmacy Technician
Accredo Specialty Pharmacy
10.2018 - 12.2020
High School Diploma -
University High School
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