Yair Martinez
Glendale
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
1
1
Certification
Work History
Customer Care Representative
Fortuna BMC
10.2023 - 11.2023
- Answer various inbound calls, provide accurate and professional assistance to both members and providers in a timely manner, utilize my knowledge and expertise in healthcare and insurance to assist callers, process calls efficiently to ensure SLAs (service level agreements) are met and/or exceeded, input data and maintain proper documentation in various computer programs and databases by recording calls.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded proactively and positively to rapid change.
Education
University - Criminal Justice
California State University-Los Angeles
05-2026
High school diploma - undefined
Anderson W. Clark Magnet High School
06.2022
Skills
- Call logging
- Email correspondence
- Data entry
- Punctuality and reliability
- Time management
- Senior leadership support
- Conflict mediation
- Multitasking and organization
- Problem resolution
- Cultural awareness
- Active listening
- Database research
Certification
- Child Abuse & Neglect Mandated Reporter Training
- February 2025 to February 2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Fortuna BMC
10.2023 - 11.2023
High school diploma - undefined
Anderson W. Clark Magnet High School
University - Criminal Justice
California State University-Los Angeles