Ashley Placide
Conroe,Texas
Summary
Dedicated and experienced Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
District Team Lead
Extra Space Storage
Spring , Texas
09.2012 - Current
- Training and assisting in development of new employees using Extra Space University and effective adult learning, behavior based learning methodologies
- Providing on-going training and mentoring of new policies and procedures
- Serving as resource and acting as policy and procedure expert for regarding operations, sales, marketing and computer processes
- Coordinating as needed and delivering training in district meetings and conference calls including job aids, content, and team building,
- Screening candidates for open positions
- Acting as first contact for customer issues before escalation to District Manager
- Partnering with team to drive operational goals and district contests
- Adequately scheduling personnel
- Coordinating activities related to new store openings and closings
- Generated repeat business through exceptional customer service.
- Delivered professional development training on best practices for team growth.
- Educated staff on strategies for handling difficult customers and challenging situations
Guest Services Manager
Target
Houston , Texas
07.2008 - 01.2013
- Demonstrate a service culture that prioritizes guest service experience. Model, train and coach expectations to deliver service standard.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Lead team of passionate and knowledgeable Guest Advocates and Front of Store Attendants
- Plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
- Engage in consistent, meaningful development conversations throughout critical touch points within Guest Advocate and Front of Store Attendant career path
- Lead a culture of accountability through clear expectations and performance management on critical Service and Engagement behaviors
- Quickly respond to any negative guest shopping experience by de-escalating situation
Education
Associate of Arts - General Studies
Tarrant County College District
Fort Worth, TX08.2010
High School Diploma -
James Bowie High School
Grand Prairie, TX06.2008
Skills
- Customer Service
- Time Management
- Team leadership
- Microsoft Office Suite
- Excel Knowledge
Accomplishments
- Achieved Employee of the quarter by completing customer service and store led task with accuracy and efficiency.
Timeline
District Team Lead
Extra Space Storage
09.2012 - Current
Guest Services Manager
Target
07.2008 - 01.2013
Associate of Arts - General Studies
Tarrant County College District
High School Diploma -
James Bowie High School
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