Summary
Overview
Work History
Education
Skills
Timeline
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Seth Kuleff

Brownsburg,IN

Summary

Dynamic leader with a proven track record at Extra Space Storage, excelling in communication and team leadership. Enhanced business operations through innovative training methodologies and elevated customer service standards. Demonstrated expertise in mentoring teams, fostering a culture of service excellence and achieving operational success.

Overview

13
13
years of professional experience

Work History

District Team Lead

Extra Space Storage
Indianapolis, IN
01.2023 - Current
  • Facilitated initial onboarding procedures in designated platforms for new employees.
  • Trained and assisted in the development of new employees.
  • Providing on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing
  • Served as district resource and policy expert for operations, sales, marketing, and computer processes.
  • Facilitated sessions focused on job aids and team-building activities during conference calls and district meetings.
  • Assessed applicants for available roles.
  • Managed primary customer complaints before escalating to the District Manager.
  • Collaborated with DM to achieve operational objectives and competitive district results.
  • Effectively coordinated workforce schedules.
  • Collaborated with DM on audits, cleanliness evaluations, and diverse district tasks.
  • Oversaw operations related to store closures and inaugurations.

Store Manager

Extra Space Storage
Indianapolis, IN
12.2018 - 12.2022
  • Manage the day-to-day operations of one or more sites
  • Foster strong customer relationships by identifying storage needs and providing solutions.
  • Boosted sales goals via unit rentals, insurance packages, and provision of moving supplies.
  • Assisted new clients with navigating rental procedures and contracts.
  • Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
  • Performed general maintenance duties to ensure top-tier facility hygiene.
  • Executed daily tasks independently while maintaining teamwork.
  • Directed customer service, sales, storage auctions for large-scale operations of 700+ unit facilities.

Sales Floor Supervisor

Lowe's Companies Inc.
Fort Wayne, IN
09.2016 - 12.2018
  • Showed understanding of company mission and objectives.
  • Executed up-selling techniques, suggesting accessories to increase sales revenue.
  • Promoted specific merchandise through strategic organization.
  • Enhanced customer loyalty by providing outstanding shopping experiences.
  • Mentored newly hired staff members.
  • Assessed training program outcomes and suggested enhancements to executive team.
  • Evaluated employee skill gaps to develop targeted training courses.

Member Service Supervisor

Fort Financial Credit Union
Fort Wayne, IN
06.2012 - 08.2018
  • Maintained up-to-date administrative records ensuring operational efficiency.
  • Guided members in correcting account, service and system problems through instruction on necessary forms and procedures.
  • Delivered informal coaching and guidance to associates in sales and customer service.
  • Optimized job assignments and schedules to align with evolving business requirements, considering processes and employee expertise.

Education

Bachelor of Science - Biology

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
05.2013

Skills

  • Effective Communication
  • Team Leadership
  • Service Excellence
  • Business Operations
  • Microsoft Office
  • Leadership Skills Enhancement

Timeline

District Team Lead

Extra Space Storage
01.2023 - Current

Store Manager

Extra Space Storage
12.2018 - 12.2022

Sales Floor Supervisor

Lowe's Companies Inc.
09.2016 - 12.2018

Member Service Supervisor

Fort Financial Credit Union
06.2012 - 08.2018

Bachelor of Science - Biology

Indiana University - Purdue University Fort Wayne

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Seth Kuleff