Ashley Plata

• Streamlined operations to enhance service efficiency and customer satisfaction.
• Developed and implemented training programs for staff, improving team performance and retention.
• Oversaw budgeting processes, ensuring financial targets were consistently met or exceeded.
• Analyzed market trends to inform menu development and pricing strategies, driving profitability.

-Gave support and awareness to breastfeeding moms and families in the Defiance County area

-Held one on one classes and monthly group sessions for WIC mom's

-Phone calls and hospital visits

-Logged all reporting to Microsoft Word and Spreadsheets/PowerPoint etc.

-Cricut machine operator/bulletin board decorator

• Collaborated with team members to improve service delivery and operational efficiency
• Resolved customer issues promptly, contributing to increased satisfaction levels.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Educated customers on use of banking website and mobile apps.