Ashley Policard
Hiram,GA
Summary
Results driven with 7 years of leadership and management experience in high-volume, fast paced environments. Proven ability to lead and develop teams, maintain daily operations, and deliver exceptional customer and patient care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Pediatric Dentistry at Vining’s
11.2024 - Current
- Coordinated patient appointments, treatment plans, and verified Insurance benefits. Communicated financial policies to families. Assisted with the dentist during procedures, prepare Treatment rooms, and ensure compliance with infection control.
- Assisted in developing patient care protocols to improve service delivery and satisfaction.
- Facilitated communication between patients, families, and dental teams to ensure comprehensive care coordination.
- Oversaw quality assurance processes to maintain high standards of care within the practice.
- Led initiatives for process improvement, resulting in enhanced patient experience and reduced wait times.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Assistant Manager
Zaxby’s
06.2019 - Current
- Supervised daily restaurant operations to ensure efficiency in customer service. Coached and trained team members to maintain company standards and improve performance. Delegated tasks, schedules, and monitored productivity. Resolved customer concerns and provided a positive guest experience.
- Led team in daily operations, ensuring adherence to quality standards and customer service excellence.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Trained and mentored staff on operational procedures, enhancing team efficiency and productivity.
- Monitored financial performance, identifying trends and recommending adjustments to meet budget goals.
- Developed training materials for new hires, improving onboarding process consistency and effectiveness.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Dental Assistant - Dental Assistant
Dental Assistant School of Atlanta
Atlanta, GA11-2024
High School Diploma -
Paulding County High School
Hiram05-2021
Skills
- Staff Training & Development
- Conflict Resolution
- Time Management
- Team Collaboration
- Investigative techniques
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
Timeline
Patient Care Coordinator
Pediatric Dentistry at Vining’s
11.2024 - Current
Assistant Manager
Zaxby’s
06.2019 - Current
Dental Assistant - Dental Assistant
Dental Assistant School of Atlanta
High School Diploma -
Paulding County High School