Ashley Porter
New Port Richey,FL
Summary
Dedicated to providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Bartender
Self-employeed
08.2014 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender
Senor Frogs
Myrtle Beach, South Carolina
06.2014 - 10.2014
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Customer Service Representative
Amazon
Huntington, West Virginia
11.2011 - 05.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Hooters Girl
Hooters
Huntington , WV
10.2010 - 11.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
Childcare Provider
Raceland First Baptist Church
Raceland, KY
11.2004 - 06.2007
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
Education
High School Diploma -
Rose Hill Christian School
Ashland, KY05-2005
Some College (No Degree) -
Ashland Community And Technical College
Ashland, KYSkills
- Food Preparation
- Beverage Preparation
- Basic accounting
- Food Service
- Payment Processing
- Suggestive Selling
- Health codes compliance
- Customer service expertise
- Cash and credit transactions
- Sales expertise
- Safe serving knowledge
Timeline
Bartender
Self-employeed
08.2014 - Current
Bartender
Senor Frogs
06.2014 - 10.2014
Customer Service Representative
Amazon
11.2011 - 05.2014
Hooters Girl
Hooters
10.2010 - 11.2013
Childcare Provider
Raceland First Baptist Church
11.2004 - 06.2007
High School Diploma -
Rose Hill Christian School
Some College (No Degree) -
Ashland Community And Technical College