Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHLEY POTTS

Houston

Summary

High-performing Sales Representative specializing in phone sales and one-call closes. Skilled in qualifying prospects, controlling sales conversations, and converting warm leads into same-day buyers. Known for strong close rates, persuasive communication, and consistent quota attainment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Representative

Home Safe LLC
Littleton, CO
11.2024 - 03.2026
  • Closed inbound and outbound phone sales in a single call by identifying pain points, building rapid rapport, and delivering tailored solutions
  • Consistently exceeded sales targets through high-conversion call strategies and objection handling
  • Averaged 18% close rate by controlling the conversation and guiding decisive outcomes
  • Used urgency and value framing to drive immediate purchasing decisions

Business Development Representative

E-Financial
Denver, CO
06.2022 - 09.2024
  • Responded to life insurance inquiries using an automated dialer in a remote setting.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Handled objections and successfully transferred calls to sales agents.
  • Recorded clients personal information and medical history.
  • Provided customer service support to existing clients.
  • Utilized CRM software to create opportunities and leads and input data.

Server

Monarch Casino
Black Hawk, CO
06.2020 - 04.2022
  • Executed seamless front-of-house tasks, creating unforgettable dining moments.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.

Server

Hard Rock Cafe
Houston, TX
09.2017 - 02.2020
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Suggested additional items to customers to increase restaurant sales.

Cashier

Niko Niko’s Cafe
Houston, TX
06.2012 - 11.2017
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Expedited orders efficiently and accurately to ensure customer satisfaction.
  • Prepared teas, hot chocolate, and coffee drinks for customers.
  • Answered telephones to take to-go orders.

Education

High School Diploma -

James Madison High School

Skills

  • Customer service
  • Licensed insurance agent
  • Quotes and sales
  • Upselling
  • CRM software
  • Interpersonal skills

Certification

  • Life Insurance Agent
  • Licensed Esthetican

Timeline

Sales Representative

Home Safe LLC
11.2024 - 03.2026

Business Development Representative

E-Financial
06.2022 - 09.2024

Server

Monarch Casino
06.2020 - 04.2022

Server

Hard Rock Cafe
09.2017 - 02.2020

Cashier

Niko Niko’s Cafe
06.2012 - 11.2017

High School Diploma -

James Madison High School