Ashley Powell
North Port,FL
Summary
Experienced and reliable customer retention specialist with additional focus on building and fostering client relationships. Specializing in identifying new business opportunities through client needs assessments. Strong dedication to resolving issues and cultivating a positive image of the company while enhancing client retention. Extensive knowledge of CRM software, Salesforce, and Microsoft systems. Experience in training new employees and implementing processes and standard office procedures to ensure consistency amongst the team. Maintain accurate and thorough documentation in alignment with regulatory compliance. Currently utilizing a Florida 2-20 Property and Casualty agent license.
Overview
9
9
years of professional experience
Work History
Customer Retention Specialist
Dean McConville State Farm
08.2018 - 03.2024
- Implemented outreach campaigns and developed new strategies to re-engage inactive customers and promote retention.
- Established strong, long-term relationships with customers, fostering loyalty and trust.
- Created a culture of exceptional customer service delivery, by investigating and resolving customer inquiries, concerns, and complaints quickly.
- Collaborated with cross-functional teams to improve product offerings based on needs-based selling.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction, focus on client needs, and lowering cancellation rates.
- Trained junior team members, boosting overall performance and service quality.
- Maintained up-to-date knowledge of products and service changes while adhering to legal and regulatory requirements.
Pharmacy Technician
Genoa Healthcare
08.2015 - 10.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with new and existing patients.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the team.
- Thoroughly documenting all relevant information for legal and regulatory requirements.
Education
Some College (No Degree) - General Studies
Wabash Valley College
Mt. Carmel, ILHigh School Diploma -
Edwards County High School
Albion05.2007
Skills
- Retention strategies knowledge
- Customer service background
- Outstanding interpersonal skills
- CRM Software
- Calm and Professional Under Pressure
- Problem Resolution
- Data Entry
- Administrative and Office Support
- Regulatory Compliance
- Calendar Management
Timeline
Customer Retention Specialist
Dean McConville State Farm
08.2018 - 03.2024
Pharmacy Technician
Genoa Healthcare
08.2015 - 10.2018
Some College (No Degree) - General Studies
Wabash Valley College
High School Diploma -
Edwards County High School
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