Ashley Prater
Houston,TX
Summary
Dynamic professional with extensive experience in customer service and certification specialist at Creative Property Management. Proven ability to enhance resident relations through active listening and critical thinking. Skilled in facilitating smooth transactions and ensuring compliance with housing guidelines, while maintaining a strong focus on team collaboration and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing/Recertification Agent
Creative Property Management
Houston, Texas
07.2023 - 11.2024
- Collaborated with team members on shared listings and client management tasks.
- Organized and executed property viewings for interested clients.
- Facilitated smooth closings by ensuring all necessary paperwork was completed accurately and timely.
- Performed annual and interim recertifications following HUD, LIHTC, and affordable housing guidelines.
- Communicate with residents about upcoming recertification and assist them in completing required paperwork.
- Review third-party verifications and calculate rent amounts based on program rules.
- Maintain accurate and complete resident files to ensurecompliance during audits.
Customer Service Representative / Patient Transporter
Kelsey-Seybold Clinic
Houston, TX
11.2021 - 07.2023
- Delivered clear, courteous assistance to patients and visitors
- Provided remote support to clients navigating digital platforms
- Handled customer complaints with professionalism and empathy
- Answered phone calls and provided clear and straightforward information to callers scheduled appointments.
- Distributed letters and packages delivered to office to the proper recipients.
- Organized, cleaned, and maintained receptionist area.
- Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
Certified Nursing Assistant
Harris Health System
Houston, TX
10.2018 - 09.2021
- Delivered compassionate care and support to patients and families
- Scheduled follow-up appointments and coordinated patient transitions
- Maintained accurate records and communicated effectively with medical staff
- Trained and mentored new team members in patient care protocols
- Recorded vital signs and blood pressure
- Assisted residents in bathing, nail care, mouth care, hair care, feeding and toileting
- Recorded patients intake and output
- Transported and ambulated patients
- Provided detailed information to patient and families
- Maintain an organized clean and safe environment
- Uphold Confidentiality of patient information
Education
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Booker T. Washington
Houston, TX05.2006
Skills
- Customer service
- Customer Service & Resident Relations
- Active listening
- Adaptability and flexibility
- Team collaboration
- Critical thinking
Certification
- Certified Nurse Assistant
- CPR
- Phlebotomy
Timeline
Leasing/Recertification Agent
Creative Property Management
07.2023 - 11.2024
Customer Service Representative / Patient Transporter
Kelsey-Seybold Clinic
11.2021 - 07.2023
Certified Nursing Assistant
Harris Health System
10.2018 - 09.2021
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Booker T. Washington